voice assistants not available on Sonos Move

Forum|Forum|3 years ago
September 24, 2023
2 replies
83 views

I’m in the US and own a sonos move. I’ve been trying to enable Alexa on the app, but it isn’t even offered as an option. No google assistants either. The only thing that shows is the Sonos voice assistant.

Any ideas would be appreciated

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Best answer by Ken_Griffiths

Maybe check your country settings in the address held in your Sonos account online profile and ensure it’s set to US. Here is a link for you to follow/check:

https://www.sonos.com/en-us/myaccount/user/profile

It you do need to update it, it can take a short while for it to feedback to your device/App, but just see if the setting is correct to begin with.

Ken_GriffithsAnswer

Maybe check your country settings in the address held in your Sonos account online profile and ensure it’s set to US. Here is a link for you to follow/check:

https://www.sonos.com/en-us/myaccount/user/profile

It you do need to update it, it can take a short while for it to feedback to your device/App, but just see if the setting is correct to begin with.

J

JakepatzoAuthor

Contributor I

That was it!!

for some reason it had me as living in the Czech Republic. I’m thinking maybe my VPN messed things up, but now that I’ve updated my address everything works.
thank you very much.

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