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HollieC
Contributor I
January 9, 2018
Question

Using Alexa to play Spotify on Sonos One

  • January 9, 2018
  • 2 replies
  • 8074 views
I am having trouble using Alexa on my Sonos one to play music through Spotify. Whenever I ask her to play something e.g “Play Wide Awake by Katy Perry” she just replied with “sorry something went wrong”’. I think I have linked everything correctly so not sure how to resolve this.
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2 replies

UKMedia
UKMedia
January 9, 2018
Just a few things to check before we start troubleshooting. Can you confirm that you have done the following:

1/ Added Spotify as a Music source within the Sonos app?
2/ Added the same Spotify account within the Alexa App>Music & Media?
3/ Selected Spotify as the default music source in Alexa App>Music & Media>Choose default music services?
4/ Has Spotify ever worked?
5/ Does Spotify work through the Sonos App?

If yes to all of these, can you select Alexa App>Smart Home>Devices>Discover and retest.

If still not working please select Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable'

And if still not working please power off for 10 secs the following devices, letting each one boot before moving to the next device:

- Router
- Any Network switch;
- Any wired Sonos devices
- All other Sonos devices

Please retest and let us know how you get on.
Remember: Sometimes Red Wine helps :)
HollieCAuthor
Contributor I
January 9, 2018
This worked! Thank you for your help! 😃
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