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davidkidd36
Contributor I
Jan 19, 2018 9:41 PM UTC
Question

Unresponsive Alexa

Anyone having problems with Alexa responding?
I say Alexa and nothing ?
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    5 replies

    Chris
    Chris
    Lead Maestro
    Jan 19, 2018 9:45 PM UTC
    My wife is the same way
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Airgetlam
      Airgetlam
      Jan 19, 2018 10:19 PM UTC
      You'll probably need to provide more information for the community to assist you.

      First off, which Sonos speaker do you have? Do you have an Echo of some type, or just the Sonos speaker? Have you gotten through the recommended setup? Was it working before, and has stopped working? Do any commands work at all?

      Any additional information you can give us will certainly help in figuring out what the issue might be.
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      Bruce
      UKMedia
      UKMedia
      Jan 21, 2018 2:46 PM UTC
      If you have the Sonos One can you check that the small round white light is still displayed on the top of the unit? If not, you've turned the mic off accidentally 🙂 Just touch the mic symbol to toggle back on.
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      Remember: Sometimes Red Wine helps :)
      MartW
      Lyricist III
      Jan 22, 2018 12:17 AM UTC
      Just glanced through another thread and noticed peopled having success turning the microphone off and on again. My Sonos has just recently become a bit deaf, so will try this later.
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      MartW
      Lyricist III
      Jan 22, 2018 10:42 AM UTC
      Turning the microphone off and on again did work on my speaker.
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