Skip to main content
Mutti
Mutti
June 9, 2024
Answered

Unable to setup alexa

  • June 9, 2024
  • 24 replies
  • 5168 views

Since last update I've started to have problems with the alexa part (never worked much, but ok) 

I've decided then to remove the assistant from my beam, un-installed the app from the phone.

 

Then I've started all the configuration from scratch. 

All is OK but I cannot install alexa (ok with the Sonos assistant and with Google)

 

 

Is there some way to fix it and install back alexa? 🤔 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Corry P

    Hi @Mutti 

    Thanks for your post!

    Sorry to hear of the issue you’ve had in adding Alexa to your speakers.

    There are numerous reports that uninstalling the Amazon shopping app before trying to add Alexa to Sonos will fix the issue you describe - it forces the use of the browser to then log in to your Amazon account. Please feel free to reinstall the Amazon app again afterwards.

    I hope this helps.

    24 replies

    Show previous replies
    Mezzadge
    Lyricist I
    August 30, 2024

    I’m thoroughly convinced this is Sonos’ attempt to move people to their “Sonos Voice Control.”

     

     

    Schlumpf
    Schlumpf
    Virtuoso
    August 30, 2024

    I’m thoroughly convinced this is Sonos’ attempt to move people to their “Sonos Voice Control.”

     

     

    I thought that is an ironic way of just kidding. But if you really are convinced by this, imo there would be a quite more easy way for Sonos. They just could stop supporting Alexa. 😉

    Ralf
      Shoe
      Contributor I
      August 30, 2024

      Sonos support is pathetic! Who releases an update that causes so much trouble and doesn’t immediately revert back to the previous version until they can fix the mess? Oh wait, shouldn’t they have actually tested the update first? I spent an hour on the phone yesterday with “John” from support and after numerous factory resets, reboots, changing the wifi, connecting via Ethernet, etc…my speaker still didn’t work. By the way, at almost exactly 1 hour John disappeared on me. He went on mute and never came back. Nor did he call me back after I eventually hung up. Today I did another factory reset, but moved my speaker to the house wifi instead of the mesh and used my phone to register it as a separate system. It worked, well, until I tried to add Alexa. Nope. I even uninstalled the Amazon app as suggested but the Alexa voice assistant will not sign in. Reboot everything, try again, still no fix. 
       

      Would I EVER recommend Sonos to anyone? Not a chance. Great speakers, pathetic software and support. 

      106rallye
      106rallye
      August 30, 2024

      According to https://status.sonos.com there’s a problem with Alexa.

      Terms & ConditionsAccessibility statement