Unable to play music using Alexa on Era 100

Forum|Forum|2 years ago
March 31, 2024
13 replies
1452 views

Hello—we just replaced an echo device with an Era 100. We added our apple music account via the sonos app and are able to ask for music using ‘hey sonos’, but are unable to ask Alexa for music. As far as I can tell tell the apple music and Pandora skills are (still) enabled in the alexa app, however anytime my family tries to ask Alexa to play something, the speaker tells us that the skill needs to be enabled in the alexa app. We were previously able to do this on the echo… Is there something I’m doing wrong here? We could adjust to saying ‘Hey Sonos’, but everyone is used to shouting to ‘Alexa’ and frankly I don’t want to use separate voice assistants for timers, etc. and a different one for music.

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Best answer by UKMedia

I suggest that you open the Alexa app and reregister your Era 100 and then search for devices again.

I tried this, but it didn’t fix my problem. Now the Sonos speaker does not show up in my device list in the Alexa app. If I search for it, it can see it however.

Can you now disable and then enable the Sonos skill within the Alexa App.

Show previous replies

UKMediaAnswer

I suggest that you open the Alexa app and reregister your Era 100 and then search for devices again.

I tried this, but it didn’t fix my problem. Now the Sonos speaker does not show up in my device list in the Alexa app. If I search for it, it can see it however.

Can you now disable and then enable the Sonos skill within the Alexa App.

Remember: Sometimes Red Wine helps :)

C

Colin_17Author

Contributor II

After going through a bunch of steps with Sonos support, I was able to resolve this. The problem was fixed after disabling the Sonos skill in the Alexa app… This might have been a problem because I have older S1-only Sonos devices on my network, but I’m not sure. Hopefully this helps someone else having the same issue.

Schlumpf

Virtuoso

After going through a bunch of steps with Sonos support, I was able to resolve this. The problem was fixed after disabling the Sonos skill in the Alexa app… This might have been a problem because I have older S1-only Sonos devices on my network, but I’m not sure. Hopefully this helps someone else having the same issue.

You can’t use the same Amazon account for Alexa on different Sonos systems. I also have a S1 and a S2 household and can not use Alexa with the same Amazon account for both of them. Alexa app connects a streaming service via Alexa to ONE Sonos system.

Ralf

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