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Sean lewis
Contributor I
Jan 23, 2021 2:51 PM UTC
Answered

Unable to play music from Sonos

Hi. Have Amazon music connected to my Sonos. When I ask Sonos to play something the Sonos speaker confirms this “playing your play list” for instance but nothing happens and no music is played !! I switched over to my Spotify account and exactly the same thing happens (playing music from Spotify) but again I get no music. I can select music from my phone app and play it through all the speakers via Amazon music or Spotify I just can’t get it to play music via voice commands. Any ideas as it is driving me crazy !!! 

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UKMedia
UKMediaAnswer
Jan 23, 2021 2:58 PM UTC

First thing is to Disable then Re-Enable the Sonos skill in the Alexa App.

Remember: Sometimes Red Wine helps :)
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4 replies

UKMedia
UKMediaAnswer
Jan 23, 2021 2:58 PM UTC

First thing is to Disable then Re-Enable the Sonos skill in the Alexa App.

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Remember: Sometimes Red Wine helps :)
    Sean lewisAuthor
    Contributor I
    Jan 23, 2021 3:03 PM UTC

    Will give that a go now. Ta. 

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    Sean lewisAuthor
    Contributor I
    Jan 23, 2021 3:08 PM UTC

    Thankyou ! That solved the problem  

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    Sean lewisAuthor
    Contributor I
    Jan 23, 2021 3:08 PM UTC

    First thing is to Disable then Re-Enable the Sonos skill in the Alexa App.

    this fixed it. Thanks very much !

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