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Contributor I
October 16, 2017
Question

UK voucher code for Echo dot

  • October 16, 2017
  • 64 replies
  • 11689 views
Email received today with promotional offer on Echo dot for existing Sonos customers. However, this does not seem to be valid for customers in the UK. Is there another code to use? or is this offer exclusively for Sonos customers in the US?
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    64 replies

    Lyricist III
    October 22, 2017
    I would think having bought x6 play-1’s that have been registered with Sonos quality’s don’t you think? and Just to add I’m signed up for marketing under my profile.
    So reckon the issue lies with poor implementation on Sonos, as confirmed with other folk in a similar situation as myself.

    And with regards to amazon prime etc, yes I am also a member of these. Doubt you need to be a amazon member for such things.
    Lyricist I
    October 22, 2017
    Yeah this was really badly done and pretty dishonest. They got loads of press for offering $25/£25 off to ALL CUSTOMERS.

    (eg: https://www.theverge.com/2017/10/17/16489516/sonos-25-dollar-coupon-amazon-echo-dot-sale).

    Then in reality as we now know they have done no such thing.
    Lyricist III
    October 22, 2017
    Giving Sonos the benefit of the doubt, it would be good if a Sonos representative could give us some answers in response to this. As clearly a number of folk have not been given such as offer as advertised even though we all clearly qualify.

    Rather than the standard response that the offer is now off the cards, and to ensure we get these in the future we need to sign up to marketing promos under our profiles.
    Lyricist I
    October 23, 2017
    Sonos Support appear to have stopped responding to DMs. Have 7 Sonos devices at home and amazon prime membership yet only heard about this from The Verge. Disappointing that when Sonos finally catch up with the wider market (this and the Airplay 2 statements) the marketing department aim low and shoot themselves in the foot.
    Ryan S
    Retired Sonos Staff
    October 23, 2017
    At this time the team is out of coupon codes for this limited promotional event. If you didn't get sent a code and you'd like to make sure you get in for the next ones, check to make sure your system is set to receive product information and promotions. That way, you'll be on the list the next time something like this comes around.

    @Halonic, I just took a look and your account isn't flagged to receive promotional information, so you'll want to turn that on by going to your account page on the website.

    If your account was flagged to receive promotions, and you had Sonos and an Amazon account, you should check your email to make sure there isn't something hidden in a spam folder from us. The title of the email is
    "Sonos + Amazon Alexa is here." and the code would be listed halfway down under a section called "Special Offers".

    We're glad you're excited for this promotion and if you're still really hoping to take advantage of it but didn't get a code, you can give a call over to the Amazon support line, they may be able to help you out.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Lyricist I
    October 24, 2017
    Amazon is not interested and are referring people in this direction - what a mess up!
    Lyricist I
    October 24, 2017
    My Account is flagged to receive promotional information but I have not received any email offer 😞

    Press around this offer is really misleading, may be we should complain to a higher authority (advertising standards or trading standards)
    Lyricist I
    October 24, 2017
    Still not recieved my promotional email......
    SAF71
    Lyricist II
    October 24, 2017
    I haven't received the offer either. Emailed support but got no response. Bad experience all round 😞
    Lyricist I
    October 25, 2017
    6 speakers, on the beta test programme and no email....to say I am disappointed is an understatement!!