Skip to main content
dave77
dave77
Headliner I
October 26, 2017
Question

UK Returns

  • October 26, 2017
  • 4 replies
  • 2657 views
Has anyone processed a return in the UK, I've filled out the form twice this week

http://www.sonos.com/en-gb/mbg

Each time I fill the form out I get an email from Tech Support saying they will call within 24 hrs, which doesn't happen,, we're meant to get a returns label ?!
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    4 replies

    Stuart_W
    Stuart_W
    World-Class Superstar
    October 26, 2017
    I have but the RMA was processed after speaking to Sonos on the phone and then the RMA with postage label was sent via e-mail.

    Make sure you haven't got a Spam filter eating those e-mails
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    dave77
    dave77Author
    Headliner I
    October 26, 2017
    I have but the RMA was processed after speaking to Sonos on the phone and then the RMA with postage label was sent via e-mail.

    Got through by phone eventually, all sorted
    divettri
    Contributor I
    October 25, 2018
    Got RMA Label (DHL) for a return but what do I do now? Where do I take it for shipment & can I track it (as I had to provide my credit card detail in case i failed to return it)
    Ditte
    Ditte
    October 25, 2018
    Got RMA Label (DHL) for a return but what do I do now? Where do I take it for shipment & can I track it (as I had to provide my credit card detail in case i failed to return it)

    Hi Divettri, I responded in your thread over here: https://en.community.sonos.com/ask-a-question-228987/sonos-rma-process-with-dhl-6814524 :)

    Best,
    Ditte
    Terms & ConditionsAccessibility statement