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dave77
dave77
Headliner I
Oct 26, 2017 7:15 AM UTC
Question

UK Returns

Has anyone processed a return in the UK, I've filled out the form twice this week

http://www.sonos.com/en-gb/mbg

Each time I fill the form out I get an email from Tech Support saying they will call within 24 hrs, which doesn't happen,, we're meant to get a returns label ?!
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    4 replies

    Stuart_W
    Stuart_W
    World-Class Superstar
    Oct 26, 2017 9:16 AM UTC
    I have but the RMA was processed after speaking to Sonos on the phone and then the RMA with postage label was sent via e-mail.

    Make sure you haven't got a Spam filter eating those e-mails
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    dave77
    dave77Author
    Headliner I
    Oct 26, 2017 9:33 AM UTC
    I have but the RMA was processed after speaking to Sonos on the phone and then the RMA with postage label was sent via e-mail.

    Got through by phone eventually, all sorted
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    divettri
    Contributor I
    Oct 25, 2018 1:35 AM UTC
    Got RMA Label (DHL) for a return but what do I do now? Where do I take it for shipment & can I track it (as I had to provide my credit card detail in case i failed to return it)
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    Ditte
    Ditte
    Oct 25, 2018 12:04 PM UTC
    Got RMA Label (DHL) for a return but what do I do now? Where do I take it for shipment & can I track it (as I had to provide my credit card detail in case i failed to return it)

    Hi Divettri, I responded in your thread over here: https://en.community.sonos.com/ask-a-question-228987/sonos-rma-process-with-dhl-6814524 :)

    Best,
    Ditte
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