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cyril75017
Contributor I
Jul 20, 2018 10:33 AM UTC

Turn off Alexa Voice Feedback

Hi,

On your Beam FAQ page, we can read this :

Do Sonos Beam microphones hear me when audio is playing?
Yes. Five far-field microphones are built in to Sonos Beam to detect your voice from any direction, anywhere in the room. You can speak at natural volume to activate Alexa-supported voice commands. Based on your preference, you can choose to have voice feedback turned on or off.

Could you please explain what does this mean exactly and how we can turn this off or on ?

Regards,
Cyril
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4 replies

Edward R
Edward R
Retired Sonos Staff
Jul 31, 2018 11:49 AM UTC
Hi there, Cyril. Well-spotted, most certainly. I have done some digging and at this time, this appears to be incorrect: There is no way to have voice feedback turned on or off at this time. I have notified the relevant parties and hopefully this should be corrected soon.
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Try searching our articles for help with your question: https://www.sonos.com/en/support
trudimentions
trudimentions
Contributor I
Sep 27, 2018 9:04 AM UTC
I'm a bit dissapointed. I purchased the Beam with the understanding I could turn Alexa off. It's an annoying interuption while watching the TV every time the 'computer' thinks it hears it's name.
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Edward R
Edward R
Retired Sonos Staff
Sep 27, 2018 9:06 AM UTC
You can disable the functionality altogether. The topic starter was referring to Alexa acknowledging it has heard you. To disable her, press the microphone button.
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Try searching our articles for help with your question: https://www.sonos.com/en/support
    JerSeattle
    Enthusiast I
    Jan 29, 2019 5:37 PM UTC
    I'm struggling with Alexa on my Sonos One. It constantly is questioning my responses and returns error messages at a higher rate than the Amazon devices. My hope is that sonos figures out how to get the response rate to be better. Resetting the device shouldn't be the end solution. I would give the sonos a 5 out of 10 on Alexa functionality.
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