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edyob
Contributor I
May 17, 2020 10:07 AM UTC
Answered

Tunein not working with Alexa

Hi,

Alexa accepts command to play tunein on Sonos and acknowledges but then fails to play anything. OK on Echo dot so seems like a Sonos problem. Started happening yesterday. Any suggestions please?

Thanks

  

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    edyobAnswer
    Contributor I
    May 18, 2020 9:55 AM UTC

    Hi,

    Got in touch with Sonos support. Disabling & re-enabling the Sonos skill in the Alexa app fixed it.

    Thanks 

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    3 replies

    UKMedia
    UKMedia
    May 17, 2020 2:40 PM UTC

    Hi

    Can you play the radio station via the Sonos App?  What command are you using?

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    Remember: Sometimes Red Wine helps :)
    edyobAuthor
    Contributor I
    May 18, 2020 7:49 AM UTC

    Hi,

    Can you play the radio station via the Sonos App? Yes

    What command are you using? “Alexa play TodayFM from TuneIn”

    Command worked until a few days ago.

    All software up to date.

    Alexa acknowledges with “Playing TodayFM from TuneIn” then fails to play anything.

    Doesn’t matter what station you request, fails to work for all 

    Thanks

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    edyobAuthorAnswer
    Contributor I
    May 18, 2020 9:55 AM UTC

    Hi,

    Got in touch with Sonos support. Disabling & re-enabling the Sonos skill in the Alexa app fixed it.

    Thanks 

    Translate
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