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Brx
Contributor I
September 20, 2021
Answered

Trueplay disables Alexa

  • September 20, 2021
  • 4 replies
  • 133 views

I have a group setup for our media room. 

When I enable Trueplay the speakers in the group no longer respond when I call for Alexa.

Sup with that?

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Best answer by AjTrek1

It’s primarily Home Theater consisting of;

1 Playbar

1 Sub

2 One’s

Assuming the One’s are bonded to the (older) Playbar and you’ve added Alexa to the Sonos ‘Room’, it should just be working (usually) just on the rear-left Sonos One speaker only. 

Not disagreeing with @Ken_Griffiths but just pointing out my experience. I have the same setup in a bedroom sans Sub. Alexa works with either speaker albeit somewhat directional and proximity of the provocateur to either speaker.  

@Brx … are you sure the voice assistant is turned on? Make sure the microphone LED on top of the speaker(s) is turned on.

 

 

 

4 replies

Ken_Griffiths
Ken_Griffiths
September 20, 2021

What devices are in the media room and which type of grouping are you referring to? - I suspect you might mean Home Theatre ‘bonding’, rather than ‘grouping’, which is the reason why I am looking for further detail.

BrxAuthor
Contributor I
September 21, 2021

It’s primarily Home Theater consisting of;

1 Playbar

1 Sub

2 One’s

Ken_Griffiths
Ken_Griffiths
September 21, 2021

It’s primarily Home Theater consisting of;

1 Playbar

1 Sub

2 One’s

Assuming the One’s are bonded to the (older) Playbar and you’ve added Alexa to the Sonos ‘Room’, it should just be working (usually) just on the rear-left Sonos One speaker only. If you are still having issues, then perhaps remove the Assistant and reinstall it again to the Sonos Room. See if that then fixes it for you.

AjTrek1
AjTrek1Answer
September 21, 2021

It’s primarily Home Theater consisting of;

1 Playbar

1 Sub

2 One’s

Assuming the One’s are bonded to the (older) Playbar and you’ve added Alexa to the Sonos ‘Room’, it should just be working (usually) just on the rear-left Sonos One speaker only. 

Not disagreeing with @Ken_Griffiths but just pointing out my experience. I have the same setup in a bedroom sans Sub. Alexa works with either speaker albeit somewhat directional and proximity of the provocateur to either speaker.  

@Brx … are you sure the voice assistant is turned on? Make sure the microphone LED on top of the speaker(s) is turned on.

 

 

 

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