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Denise1934
Contributor I
February 3, 2025
Answered

Time Zone Change

  • February 3, 2025
  • 4 replies
  • 268 views

Despite spending lots of time on the phone to the retailer’s help desk,  and searching every avenue, I’m still getting GMT time zone instead of New Zealand (GMT + 13 hours).  I’ve read that Sonos app automatically changes zones but not for me.  The local Sonos help desk is ‘off line’ and the website offers no help to a non-techy like me!

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Best answer by Belly M

Go into the Alexa app and check you address in there.

4 replies

Airgetlam
Airgetlam
February 3, 2025

Go to the Sonos website, and log in to your account there. Then go to the address settings for your account, and make sure they’re correct. 

Bruce
Denise1934Author
Contributor I
February 3, 2025

Thanks, Bruce but that's what is weird,  the setting is correct but Alexa is still telling me the wrong time.

Belly M
Belly MAnswer
February 3, 2025

Go into the Alexa app and check you address in there.

    Denise1934Author
    Contributor I
    February 6, 2025

    Thanks.  Eventually I got amazing help from Sonos.  Did a diagnostic which told them I hadn't opened Skills and Games which has a time zone!  Who would have thought?  Alexa and I are now in New Zealand!  Thanks Sonos team.

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