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Bendriouch
Contributor I
October 31, 2020
Question

System vocal alexa ne fonctionne pas dans mon Pays Maroc

  • October 31, 2020
  • 3 replies
  • 1345 views

Je viens d'acheter Sonos beam a Casablanca maroc mais malheureusement le système vocal Alexa ne fonctionne pas dans pays. 

Est-ce qu'il y a une solution à mon problème 

Merci infiniment de votre aide 

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3 replies

Annazel S
Annazel S
Retired Sonos Staff
October 31, 2020

Hi @Bendriouch.

Thanks for reaching out and welcome to the community! I’d be glad to help.

Currently, Amazon Alexa is available on Sonos in the countries listed in this article, where you can also find a list of countries where Amazon Alexa will be supported on Sonos soon.

Upon checking, Morocco is not yet included on the said list and that means Alexa voice service on Sonos is not yet available in this country.

 

Hopefully, that helps, and if you have any other questions or concerns, please do not hesitate to reach out, we’re always here to help.

You may also reach out to our Sonos French Community for further assistance.

All the best!

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BendriouchAuthor
Contributor I
November 1, 2020

Merci de m'avoir répondu , si j'ai bien compris pour Alexa Ça va prendre beaucoup de temps mais pour Google assistant pourquoi il ne marche pas aussi sur ma beam (pas disponible dans votre pays) alors que sur ma télé sony XG95 il marche bien.

Merci de votre compréhension 

Annazel S
Annazel S
Retired Sonos Staff
November 3, 2020

Hi @Bendriouch.

Thanks for your response and update.

I checked Google Assistant availability on Sonos and the same result, yes it is not yet available in Morocco.

Kindly verify how it is working on your TV? There might be another device in between the Beam and TV that receives the Google command like Google Home.

 

If you have any other questions or run into any issues,  please do not hesitate to reach out, we’re always here to help.

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