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gduncan3595
Contributor I
March 15, 2024
Answered

Suddenly alexa is not working with my voice enabled Sonos Speakers S1 app

  • March 15, 2024
  • 60 replies
  • 4039 views

I am using the S1 app for my Sonos speakers.  Recently my voice enabled Sonos speakers are not working with Alexa.  I can control my speakers in the S1 app but not with Alexa.

When I look at the Alexa app the voice enabled Sonos speakers are showing offline.

  • I have disabled and re-enabled Sonos Skill in Alexa
  • Alexa does not find any devices when I re-enabled Sonos skill in the Alexa app
  • I have removed and added Alexa voice enable to each speaker
  • I have powered off and on the speakers

Did something change?

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    Best answer by Corry P

    Hi @gduncan3595 et al

    We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

    Thank you for your patience.

    60 replies

    Show previous replies
    Mike_176
    Contributor I
    March 21, 2024

    So its now been the best part of a week since the fault was reported but still no update.  Why cant Sonos just immediately roll back the last update that appeared to cause the issue whilst they investigate further the longer term solution.

    Or is this just an underhand way Sonos have thought of to force its long term Sonos Owners to scrap all their S1 hardware in the hope they will buy the new Sonos kit?? 

      DaveDD
      Lyricist I
      March 21, 2024

      I can’t believe Sonos hasn’t notified users of the outage… only a deep dive search revealed there’s a problem.  This is going to be a good test Sonos.  Do you fix this quickly (How about roll out the previous update so we can revert back!?!?) or do you leave us hanging and chosing to never buy another Sonos product again?  This is a bigger issue than they are recognizing.

        Corry P
        Corry PAnswer
        Sonos Staff
        March 21, 2024

        Hi @gduncan3595 et al

        We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

        Thank you for your patience.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          Lau Fou
          Lyricist II
          March 21, 2024

          Does not work for me ! Still same issue

          Schlumpf
          Schlumpf
          Virtuoso
          March 21, 2024

          Does not work for me ! Still same issue

          Did you renew Alexa installation and Sonos skill?

          Ralf
          gduncan3595Author
          Contributor I
          March 21, 2024

          I opened the Sonos app / settings/ system updates and did an update.  Alexa integration appears to be working properly now.  

          If only the cover art, artist, and album information was working as it should I would be truly satisfied.

          Thank you Corry for you and your teams efforts.

            MJS Ski
            Lyricist I
            March 21, 2024

            Thank you @Corry P!  I was able to open Sonos S1, request for latest updated within my system, disconnected and connected Alexa Skill for Sonos and yes, voice control for Alexa works through my Move speaker now.  Thank you very much for the update and fix.

            Lau Fou
            Lyricist II
            March 21, 2024

            Does not work for me ! Still same issue

            Did you renew Alexa installation and Sonos skill? 

            It is ok now, i had updated sonos app but not the sonos products. I have done it now and it is working. Thanks a lot

             

              duncanesmith
              Lyricist II
              March 21, 2024

              Did the system update and my SONOS one Alexa is communicating again🤣

                Dvantage
                Contributor I
                March 22, 2024

                I installed the update, disabled and enabled Alexa , and it is now back working. 
                 

                BUT….

                 

                Prior to these issues when I said “Alexa” there was an audible noise, which indicated “she” heard me. Now that is gone. It otherwise works but any ideas how to get that back?

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