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Shruggie
Contributor I
July 17, 2018

"Spotify music is not supported on this device"

  • July 17, 2018
  • 13 replies
  • 6322 views
I've connected the same Spotify account in both the Alexa app, where I've used it for months and now the Sonos app, where playing music "manually" through the app (you know - like a labourer!) and from the Spotify app itself (through Airplay I suppose) work just fine, but if I say something like "Alexa, play The Beatles" it starts trying to sell me Amazon Unlimited, which I am not interested in. So I try again, with "Alexa, play The Beatles from Spotify", and it says "Spotify music is not supported on this device" - which I am currently disproving by listening to Spotify while writing this.

I'm aware linking all these accounts and services together must be a hard job - in fact, I spend 8 hours a day writing integration services for the educational sector - but when something I write breaks down I have a stack trace to help me debug the issue. All you've given me is a lie! :?
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    UKMedia
    UKMedia
    July 18, 2018
    You would need to change your address in your Sonos profile on www.sonos.com, create a UK amazon account , change your Spotify address to the UK and then the device location within the Alexa App. That should work...

    Thank for the reply. However, now when reconnecting Sonos to Alexa I just hear a British Alexa instead, saying "Sorry, Spotify music is not supported on this device."

    I can play spotify on my phone and use Spotify Connect. I can tell Alexa to set a timer. Why is this a problem for me? Can anyone control Spotify through Alexa on Beam?

    Please disable then enable the Sonos skill

    Another issue I have is that even though I have a samsung TV with ARC HDMI I cant control the TV with Alexa. She says "Sorry, I didnt find a device named TV" when I say "turn on the TV".

    Until the Alexa Sonos linking is corrected this won't work.
    Remember: Sometimes Red Wine helps :)
    ShruggieAuthor
    Contributor I
    July 18, 2018
    Re-adding worked for me to. Setting the "correct address" wasn't enough, I had to readd alexa.
    Lindell
    Lyricist III
    July 18, 2018
    You would need to change your address in your Sonos profile on www.sonos.com, create a UK amazon account , change your Spotify address to the UK and then the device location within the Alexa App. That should work...

    Thank for the reply. However, now when reconnecting Sonos to Alexa I just hear a British Alexa instead, saying "Sorry, Spotify music is not supported on this device."

    I can play spotify on my phone and use Spotify Connect. I can tell Alexa to set a timer. Why is this a problem for me? Can anyone control Spotify through Alexa on Beam?

    Please disable then enable the Sonos skill

    Another issue I have is that even though I have a samsung TV with ARC HDMI I cant control the TV with Alexa. She says "Sorry, I didnt find a device named TV" when I say "turn on the TV".

    Until the Alexa Sonos linking is corrected this won't work.

    Disable and enable Sonos skill was probably the one thing I hadn't tried. Thank you, now it works great!
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