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Contributor I
Oct 27, 2020 8:41 AM UTC
Answered

Spotify and Alexa

Has anyone else been able to resolve the issue with Alexa acknowledging a song request and saying “playing” on Spotify, but then just not playing.

Also recent issues with Spotify just not working or dropping out (direct instructions from App, not Alexa).  
 

Attempts to resolve by disabling and enabling Alexa and Spotify not sorted issues.

 

Any thoughts appreciated!

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UKMedia
UKMediaAnswer
Oct 27, 2020 9:54 AM UTC

I’ve noticed for some time that the first request of the day often does this.  Alexa will acknowledge the request but nothing is added to the queue but the same request asked the second time works.  After this has happened Alexa then responds on the future request first time.

Remember: Sometimes Red Wine helps :)

6 replies

UKMedia
UKMediaAnswer
Oct 27, 2020 9:54 AM UTC

I’ve noticed for some time that the first request of the day often does this.  Alexa will acknowledge the request but nothing is added to the queue but the same request asked the second time works.  After this has happened Alexa then responds on the future request first time.

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Remember: Sometimes Red Wine helps :)
Contributor I
Oct 27, 2020 9:04 PM UTC

Our system this repeatedly happens throughout the day… I can’t explain it or resolve it!

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Contributor I
Jan 1, 2021 8:47 PM UTC

This has just started happening to my system. Have you had any luck resolving?

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UKMedia
Jan 1, 2021 9:02 PM UTC

This has just started happening to my system. Have you had any luck resolving?

I tried many things and whilst I can't be 100% sure this, I think is what eventually fixed it:

https://en.community.sonos.com/troubleshooting-228999/tips-tricks-resolving-random-issues-impacting-sonos-devices-6845346

 

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Remember: Sometimes Red Wine helps :)
Contributor I
Jan 1, 2021 9:13 PM UTC

Many thanks

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Contributor I
Jan 2, 2021 6:16 PM UTC

I’ve fixed it. Reset all speakers and used a new Amazon and Alexa account. Working perfect now cheers

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