Skip to main content
saherndon
Contributor I
November 22, 2017
Question

Spotify / Alexa voice command

  • November 22, 2017
  • 20 replies
  • 9382 views
I'm excited to hear that Sonos is finally voice integrated with Alexa. HOwever, I've had no luck getting it to play over my Sonos speakers. My accounts are connected, apps updated, etc. Spotify will play over the dot and echo, but when I ask it to play in a particular room I receive an error message. I can play Tunein stations, Amazon music, etc. But nothing from Spotify. I've set Spotify to be my default player in Alexa app, but still no luck. Anyone else having this issue? Ideas on how to make this integration finally work?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    20 replies

    charlynch4
    Contributor II
    November 22, 2017
    I am having the same issue. I am being told that 'That my Spotify device does not support streaming on this device'. I have a student premium account which is the same, I think, as a premium account and never caused issues before.
    saherndonAuthor
    Contributor I
    November 22, 2017
    I have a call in, when they call me back I’ll post the fix. Unfortunately, alexa will now no longer play any of my Spotify playlists as well. Guessing they’re having integration problems when Spotify voice control launched today.
    charlynch4
    Contributor II
    November 22, 2017
    Also, when I ask for a flash briefing I get told 'here is the flash briefing' and then silence!
    UKMedia
    UKMedia
    November 22, 2017
    I have a call in, when they call me back I’ll post the fix. Unfortunately, alexa will now no longer play any of my Spotify playlists as well. Guessing they’re having integration problems when Spotify voice control launched today.

    Are you using the command structure 'Alexa, Play -Play List Name-, 'Playlist' (You must use the word Playlist for the command to work.)
    Remember: Sometimes Red Wine helps :)
    k9kids
    k9kids
    Trending Lyricist I
    November 23, 2017
    Did you choose Spotify as your default music player in the Alexa app?

    Pretty sure this is required for premium account.
    A day without music is boring
    Ole70
    Lyricist I
    November 26, 2017
    I get the same message as charlynch4 . Anyone got any news about this?
    andyjm86
    Contributor I
    November 27, 2017
    I too am having issue with Spotify intergration. I have selected Spotify as my defualt music services, it is a premium account also. When i ask Alexa to play something i get the response "Sorry, something went wrong". If i change defualt service back to Amazon, hey presto everything works. I have tried other suggestions like disableing and re-enabling the Sonos skill on the Alexa app and on the Alexa web app; both to no avail. Regardless of which service is selected the general functions seem to work like the weather etc but i really want my music playing from spotify, not Amazon!
    UKMedia
    UKMedia
    November 27, 2017
    I too am having issue with Spotify intergration. I have selected Spotify as my defualt music services, it is a premium account also. When i ask Alexa to play something i get the response "Sorry, something went wrong". If i change defualt service back to Amazon, hey presto everything works. I have tried other suggestions like disableing and re-enabling the Sonos skill on the Alexa app and on the Alexa web app; both to no avail. Regardless of which service is selected the general functions seem to work like the weather etc but i really want my music playing from spotify, not Amazon!

    After changing Spotify to the default music source, ask Alexa to discover devices in the Alexa app on iOS or Android Smart Home>Devices>Discover
    Remember: Sometimes Red Wine helps :)
    andyjm86
    Contributor I
    November 27, 2017
    I too am having issue with Spotify intergration. I have selected Spotify as my defualt music services, it is a premium account also. When i ask Alexa to play something i get the response "Sorry, something went wrong". If i change defualt service back to Amazon, hey presto everything works. I have tried other suggestions like disableing and re-enabling the Sonos skill on the Alexa app and on the Alexa web app; both to no avail. Regardless of which service is selected the general functions seem to work like the weather etc but i really want my music playing from spotify, not Amazon!

    After changing Spotify to the default music source, ask Alexa to discover devices in the Alexa app on iOS or Android Smart Home>Devices>Discover

    Thanks. After i initial disabled and re-enabled the Sonos skill on the app i did do he 'Discover Devices' procedure. I will try this again tonight though; i will change defuat service back to amazon and then Spotify and go through the 'Discover Devices' procedure; hopefully that will work.

    Thanks, again, will let you know how i get on.
    connkall
    Lyricist II
    November 27, 2017
    I'm experiencing the same issues as others have described "Sorry, something went wrong" with no explanation..... The reviews over on Amazon are the same. There's nothing like trying to show someone a new product you purchased and then it does not function correctly and then you get the "how much was that?"
    Sonos, don't you have super smart, highly educated, elite individuals that are paid to prevent products from being released prematurely?:)
    Show more replies
    Terms & ConditionsAccessibility statement