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jarosz1234
Contributor I
Dec 24, 2017 12:43 PM UTC
Question

Spotify account doesn’t support streaming on this device

As the title states, have recently purchased a sonos one with the added Alexa voice services. But whenever I try to use Alexa to play music through Spotify it keeps saying that it’s not supported, have looked at similar threads and tried all the steps they list but still can’t get it work. My Spotify account is a premium family account.

Any help will be much appreciated

Kind regards
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16 replies

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MrDodgy
Lyricist II
Dec 31, 2017 10:46 AM UTC
I am connected to my premium account in both the Alexa app and the Sonos app and when I use the command “Alexa. Play...”, it asks me to connect to my premium account on the Alexa app. Any ideas?
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UKMedia
UKMedia
Dec 31, 2017 10:48 AM UTC
Hi

So there are a few things to check but before that, can you confirm the command Syntax you are using when getting this error?

Please check these steps and retest:

1/ Are you logged into another Amazon account on the device your are using to set-up Alexa?
2/ Are you logged into another Spotify account on any of your controlling devices?
3/ If you select Alexa App>Settings>Music & Media>Spotify. Is this the correct Spotify account? Can you navigate to your correct Spotify account via the link 'Go to Spotify.com?
4/ Have you set-up Spotify as you default music source in Alexa App>Settings>Music & Media>Choose default music service>Spotify?
5/ If you open the PC Alexa App (https://alexa.amazon.co.uk) and select 'Smart Home>Devices>Forget All' followed by 'Discover'

If the problem persists, then me may need to rest your voice control as per the steps I've listed within the Answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239

Can you answer each of these questions?
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Remember: Sometimes Red Wine helps :)
MrDodgy
Lyricist II
Dec 31, 2017 2:23 PM UTC
All sorted now. Thank you, you’re a legend 🙂
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    UKMedia
    UKMedia
    Dec 31, 2017 2:32 PM UTC
    All sorted now. Thank you, you’re a legend :-)

    Great news which one sorted your issue, so others may benefit?
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    Remember: Sometimes Red Wine helps :)
    MrDodgy
    Lyricist II
    Dec 31, 2017 2:36 PM UTC
    The linked comment you posted above.
    I had an account conflict and it was only sorted by forgetting and Re discovering devices once the conflict was resolved.
    Thank you
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    UKMedia
    UKMedia
    Dec 31, 2017 2:38 PM UTC
    Happy New Year 🙂
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    Remember: Sometimes Red Wine helps :)
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