Soundscape Skills Not Functioning

IMHO Sonos had no idea this was an issue. It surely sounded like that when I talked to them. When I mentioned third party audio being an issue in general they seemed surprised.

Also IMHO Sonos poorly prepped their staff to handle this introduction. They also have borderline misleading advertising on their website as well.

While I can understand how things can happen unexpectedly (I was also part of the Frontier Fios changeover mess) I lack to understand how they are not at least trying to address issues, etc.

One person told me they cannot look into a known bug list because there were so many bugs.

This thing was simply rushed to the market too soon, advertised incorrectly and is being supported poorly but a group of nice people I feel were not educated enough to support it nor educated now to handle it's issues or simply told not to address them publicly.

It's listed as a Beta. So, I know what I signed up for. I however as you have also said would like to find out if they plan to support this.

When I am back home from the holidays I plan to test a Dot set up to a Play 3. If third party audio does not play to the Sonos Play 3 then I know this might be something a little bit more interesting.

@lesliegolf - Dot --> Sonos Play:3 should be a good workaround, and it should function that way. Personally though, I'm just a little too disenchanted with Sonos to continue the relationship. Too bad, because, man, did it sound good! But they've got competition that's not far behind, and might just cost a little less. I'll soon find out.

Well, this is listed as a Beta product and while I feel it shoulld not have been released or supported more effectively if they realized it was released with more issues than expected I plan to hang in for now and hope for the best. I’m just glad more and more issues are being documented by the user base to hopefully help those that run into the same thing and find these posts via a Google search.

@lesliegolf - that's interesting what you have to say about the Sonos One being a Beta product. Because it wasn't so indicated on the Sonos website, I wasn't aware of that, but if that's indeed the case it doesn't make the situation any better - it makes it worse.

1. Beta or not, there's no substitute for basic functionality. To make up for a fork which is missing the two center tines by calling it a "Beta" product still doesn't cut it. It's still gotta be a working fork.
2. I've been a Beta tester, and I would have been a Beta tester for Sonos if I was offered the upfront opportunity. But sorry - I don't work for free. Only slaves do, which makes that point of view rather insulting to their customer base, yes?
3, Where is the online form to fill out with our perceptions of the Sonos One product in its Beta form? Or is it maybe actually *not* a true Beta product after all?
4. What I think I'm seeing is a turkey that wasn't cooked yet, and a company which couldn't help themselves from foisting it half-baked on consumers anyway - just in time for the Black Friday cash registers. Not ethical enough for me.
5. We are in perfect agreement that future Sonos customers can learn from our misfortunes by means of our conversations here, and I hope that happens.

Interestingly, if I ask Alexa to play Soundscapes via the Sonos One, but in another room on a standard Sonos Play One it works fine. For example, On the bedroom SonosOne I ask, "Alexa, play Rain Sounds in the Office" and it works.

If I request it to "play Rain Sounds in the bedroom (Sonos One)" from my Alexa Show, it plays!

It just won't play on the SonosOne itself when I request it from there.

So what is the resolution plan for this? I can't find that in here. Will Sonos support these functions or not? Not sure why I need a SonosOne. I could just use a Sonos PlayOne and an Echo Dot.

Adrienne... I am wondering if you are simply finding those sounds with Amazon music and not the skills. There are some soundscape like skill on Amazon music that are not a skill that will play.

Also, apologies. Forgot to update this thread.

Since I posted I have heard from both Sonos and Amazon. Actually Sonos gave me their theory / reason and I doubled back with Amazon to see if they heard the same.

At first I was told this fix would be sometimes in 2018 but the day after I chatted with someone on the Alexa team I was updated the fix should be sometime in early to mid January.

Not sure of the extent of the fix, etc. I appreciate finally having this however addressed, identified, etc.

Here is hoping it is a January fix indeed.

I assigned the “Ambient Sounds” skills for Rain Sounds and Rain Forest sounds in the Alexa app. But I’m not sure where Alexa is pulling the music from in reality. I’m still learning how all this integrates. Im 3 days into this with Alexa - longer term Sonos user. Let’s hope resolution soon.

I can get “Ambient Sounds” like “Rain” to play on my Echo Dot, and tell Alexa to play it on “Master Bedroom” for example. On Dot, I can tell it to stop in an hour. On the Sonos, it shuts off after maybe 5 mins. I just can’t get it to Loop for some reason. Any suggestions? BTW, any other streamed content sent to Sonos plays just fine and stops as programmed. Odd, eh?! :8

Same problem, added two "Ambient Sounds" skills and both are silent after Alexa's introduction. It would be a massive let down if Alexa's full functionality wasn't available on the Sonos One, especially considering the price

Same problem here Daily Dose doesnt work on Sonos one but it works on Echod dot 😞 I gonna return Sonos ONE :((