"Sorry, something went wrong" response from ERA-100 using Alexa voice service

@craigski - I concur, it’s definitely not resolved.

Hi @craigski 

Apologies - this thread was tagged with a tracking code for another issue. I’ll remove my previous post and un-tag this thread.

Irony makes me smile. 😀

‘Sorry, something went wrong’ with the forum tagging of the ‘Sorry, something went wrong’ thread.

Apology accepted! 😀

Hi @craigski 

Wrongception

This issue is still consistently happening on my Sonos devices. The not understanding why its happing is more frustrating that the actual issue itself 😀

I have discovered that the ‘Sorry, something went wrong” happens consistently with the first request after a period of time (I think about 8-10 hours) of a certain type of request for each user on Alexa.

Example commands that fail first time may have a location requirement eg “Alexa, whats the temperature” or “Alexa, will it rain today” but also some without a location requirement eg “Alexa, what is two plus two”. Other requests are fine.

Here is one sequence example, that is 100% repeatable first thing in morning. Maybe someone else experiencing this issue can try this scenario or similar, I cant remember exact responses, but Alexa did respond with correct response in green.

@Mr. T I recall you only have one Amazon person/account on your Sonos, but maybe repeat sequence below one morning?

Person2 - “Alexa, stop music” - stops music OK (Streaming BBC Sounds on ERA-100)

Person1 - “Alexa, who am I?” - “You are person 1 ….” OK

Person2 - “Alexa, who am I?’ - “You are person 2, using person 1’s Alexa account...” OK

Person2 - “Alexa, how are you?” - “I’m feeling funny, red nose day is coming up….” - OK

Person1 - “Alexa, wake up” - “Yes, I’m here….” - OK

Person1 - “Alexa, what’s two plus two” - “Sorry, something went wrong” - FAIL

Person2 - “Alexa, what’s two plus two” - “Sorry, something went wrong” - FAIL

Person2 - “Alexa, what’s two plus two” - “Two plus two if four” - OK

Person1 - “Alexa what’s two plus two” - “Two plus two is four” - OK

here is a similar example, 100% repeatable:

Person2 - “Alexa, stop music” - stops music OK (Streaming BBC Sounds on ERA-100)

Person1 - “Alexa, who am I?” - “You are person 1 ….” OK

Person2 - “Alexa, who am I?’ - “You are person 2, using person 1’s Alexa account...” OK

Person2 - “Alexa, how are you?” - “I’m feeling funny, red nose day is coming up….” - OK

Person1 - “Alexa, wake up” - “Yes, I’m here….” - OK

Person1 - “Alexa, what’s two plus two” - “Sorry, something went wrong” - FAIL

Person1 - “Alexa what’s two plus two” - “Two plus two is four” - OK

Person2 - “Alexa, what’s two plus two” - “Sorry, something went wrong” - FAIL

Person2 - “Alexa, what’s two plus two” - “Two plus two if four” - OK

Its always the first request after a period of time of a certain type of request for each user on Alexa service on Sonos.

Hi @craigski,

Agree, only certain type of requests cause an issue. I’ve only heard the error asking for time/weather.

I know there’s no issue with the device connecting to the internet as it can be playing music when the Alexa error occurs.

“Alexa who am I?“ - “I am talking to XXXX, this is XXXX’s account”

”Alexa what’s the time?” - “Sorry something went wrong”

“Alexa what’s the time?“ - “It’s 9:45AM”

Nothing we can do until a fix is implemented to resolve this issue.

I have not had the “Sorry, something went wrong” for past 2 days 😀

Haven’t used Alexa for a few days, but first “time” command worked just now with no error.