"Sorry, something went wrong" response from ERA-100 using Alexa voice service

This sounds more like a network issue, please see my post 

Hi

That response is due to a network issue. Alexa is an internet based service that is accessible via Sonos. The fact that you are getting a response states that the Sonos voice enabled product is functioning as it should. 

The second Reddit link in your post is a different issue and relates to "enabling" an Amazon Alexa Group. If you’re in the UK/European area its apparantly not an issue there for enabling a group - it’s mostly been a couple of users in Canada and US that have encountered the issue but it’s still a different issue to the one you’ve described.

Out of curiosity though, can you perhaps state what the SNR level is for your Era 100 speaker. See this link:

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

… just to also state I’ve not seen many other reports of the issue mentioned here in the community. It may help if you can describe your network setup in a little more detail including make/model of router, channels and channel-width in use etc.

Thanks for prompt replies 😀

I don’t see any network issues. The AP reports

Channel36 (5 GHz, 80 MHz)

Signal -58 dBm

AP/Client Signal Balance Good

Standard WiFi 6

MIMO Configuration2x2

Rx Rate 864 Mbps

Tx Rate 1.20 Gbps

Sonos App says SNR is 32dB

No music dropouts.

No issues with ping.

No issues with other Amazon echo devices in household.

Here is the sequence of events:

06:00 - Sonos Alarm BBC Sounds - this works flawlessly.

06:30 - “Alexa, stop music” - this works flawlessly

06:31 - “Alexa, what is the temperature” - “Sorry, something went wrong”

06:31 - “Alexa, what is the temperature” - “The temperature is …..”

The “Sorry, something went wrong” happens most days on the first command after the stop music command.

Just to rule out network issues move the speaker to a place where you get an SNR level of 45 dB or higher but still set at least one metre away from another wireless or Bluetooth device and see if the issue still occurs.

It might perhaps be the router/modem is going into some kind of power-saving mode too overnight, so check it’s settings and the user manual.

Hi

This may or may not be your issue but the latter suggestion may help in the way you phrase your command to Alexa regarding temperature.

Background

I have a WiFi enabled Dyson that heats, cool and refreshes the air. I took if off-line some time ago (I can’t remember why); but long story short, If I ask Alexa on any of my Sonos speakers “Alexa what's the temperature” the response is “Dyson isn’t responding check it’s network connection”.  

Point being...if you have a similar device that could be the root of your issue.

Possible Solution on how to ask Alexa for current temperature

As a rule when I want to know the temperature (anywhere in the world) I say “Alexa what’s the temperature in Name of City” and the response is “Right now in Name of City it’s X degrees”. 

Another way I ask for temperature is to say “Alexa what’s the temperature outside” and Alexa will default to my location. 

Reviewing your profile your location is “Planet Earth” you can ask_ “Alexa what’s the temperature on Planet Earth” and you’ll get a wealth of information. However, I suggest you just ask for the temperature in your city or approximate location. 😊

One last point...make sure your profile in the Alexa app is precise for your location and not Planet Earth. Don’t worry your whereabouts in the Alexa app will not be visible to the community 😂

Happy Holidays ⛄

Alexa knows exactly where I live it has my postcode. I’m assuming Alexa is ignoring the location in my Sonos forum profile 😀

The issue ‘feels’ like some of the Alexa software services/process in the ERA-100 are sleeping to conserve power, and sometimes don’t wake up in in time to respond to first command in morning.

Can’t say I’ve ever noticed the issue myself, but now you’ve highlighted the matter, I will keep a listen out for this, but that said, my Era 100s here are bonded to a Sonos Ray, but both surrounds have Alexa installed and SVC aswell. I’ve been out shopping for some of the day and Alexa worked okay when we got Home, but if I do think/remember, I will try it again first thing in the morning. I’ve not seen this issue reported previously here in the community, but as I say I will give it a try and if I do see the same issue, I will report back here. 

Trouble is (I guess) you only get one go at this first thing in the morning, so it’s not something I’ve personally noticed, or can test here easily. I presume you do only see this once a day🤔?

Can’t say I’ve heard or experienced what you are referring to either (regarding Era100 being lazy to wake 😊). I have a stereo pair of Era 100’s with sub mini in my garage. I may not ask them to play music for days on end. However; as far back as I can recall, they respond on first ask.  I’ll keep an eye on this behavior going forward as anything is possible. I probably won’t report back unless its deemed a consistent behavior as Alexa may not understand on first ask for any number of reasons the least not being my faulty pronunciation!😂

Damn..!! …I forgot to test this, this morning. Will try again tomorrow. (Sorry🙏).