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Contributor I
December 4, 2019
Question

sonus beam will not play music

  • December 4, 2019
  • 2 replies
  • 479 views

 alexa answers question through sonus beam and says it will play a requested song but nothing happens. Just dead space. Apple music is linked but no connection. Pandora has same problem.

 

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    2 replies

    AjTrek1
    December 4, 2019

    Hi jrperk42

    Here are a few things to try in the order listed

    1. Check your routers admin page for updates and install if available 
    2. Reboot
    3. Disable the Sonos Skill in the Alexa app
    4. Sign-out of Alexa
    5. Sign out of your streaming services 1x1
    6. Power cycle your iOS or Android setup device
    7. Delete and re-install the Sonos App
    8. Sign into Alexa
    9. Enable the Sonos Skill in Alexa
    10. Sign-in to your streaming services 1 x 1
    11. Test everything

    Let us know how things sort out.  Cheers!

     

     

    Together Everyone Achieves More = T.E.A.M.
    melvimbe
    December 4, 2019

    Just to make sure, you’ve set up your streaming service in both Alexa and in Sonos apps, correct?

    Danny