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Sonos won't play when i ask alexa to play?

Forum|Forum|8 years ago
April 10, 2018
39 replies
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I have music playing on my sonos via the sonos app. But sometimes when i ask alexa to play it will say hmm. you''ll have to enable the skill, but yet if i then go into the actual sonos app and press play it works.

why does alexa not always play and pause when i ask it, even if music is showing as paused on the app?

Voice Command

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Best answer by Jeff S

I have music playing on my sonos via the sonos app. But sometimes when i ask alexa to play it will say hmm. you''ll have to enable the skill, but yet if i then go into the actual sonos app and press play it works.

why does alexa not always play and pause when i ask it, even if music is showing as paused on the app?

Hi michael319,

Thanks for sending in the diagnostic report. I think it would be best to have our phone team take a look at this issue live. Please give us a call and we'll hep get things working. You can find our phone number here.

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michael319Author

Avid Contributor I

Thanks for this and I should have asked long ago - sorry. Voice control of local music libraries is not currently supported by Alexa but you should be able to pause and resume after starting in the App. However I do find that sometimes I need to include the room name in the command. Have you tried this? Please see this help article for supported music sources/services via voice control:

https://sonos.custhelp.com/app/answers/detail/a_id/4343?_ga=2.57175786.1121285110.1523427758-1479154436.1521274384&_gac=1.123080825.1523444829.Cj0KCQjw5LbWBRDCARIsALAbcOcQEBh0zI9fApEJB5KbLRWkuTpyREwEvYUB6pbj5ti2rqQMivEk6e8aAlPfEALw_wcB

I don't ask Alexa to play specific songs from local librsrg. Just to continue playing what is on the app. IDK why it says enable Sonos skill it is enabled. I don't remember it doing this before. Just recently.

I also just had music paused from Amazon music and that also said the same message about enable Sonos skill but it already is enabled.

UKMedia

Okay, can you check that your location is correct against each of your Sonos One's two components in the Alexa App>Settings and also your profile in www.sonos.com. If these are all correct, then I suggest that you submit a diagnostic and post the number in this thread.

Remember: Sometimes Red Wine helps :)

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michael319Author

Avid Contributor I

Okay, can you check that your location is correct against each of your Sonos One's two components in the Alexa App>Settings and also your profile in www.sonos.com. If these are all correct, then I suggest that you submit a diagnostic and post the number in this thread.

Not sure what you mean by location. All the Sonos are online and location Address same. IDK if that's what you mean.

Here is my diagnostics 399111744

Edward R

Retired Sonos Staff

Hi, michael319. Please clarify what you mean by location address. What we are referring to is your geographic location in your Amazon and Sonos accounts. Is this what you meant, too?

Try searching our articles for help with your question: https://www.sonos.com/en/support

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michael319Author

Avid Contributor I

Hi, michael319. Please clarify what you mean by location address. What we are referring to is your geographic location in your Amazon and Sonos accounts. Is this what you meant, too?I don't understand. In Alexa app all my Sonos have the same addreas. IDK how to check on the Sonos account. Why would this affect snhtjjnf?

UKMedia

Hi, michael319. Please clarify what you mean by location address. What we are referring to is your geographic location in your Amazon and Sonos accounts. Is this what you meant, too?I don't understand. In Alexa app all my Sonos have the same addreas. IDK how to check on the Sonos account. Why would this affect snhtjjnf?

There is no documentation published on what the specific tests or logic rules are in place for the Alexa/Sonos integration but some people have found that their home address in their Sonos profile has a bearing on whether the Sonos skill is displayed.

Remember: Sometimes Red Wine helps :)

Edward R

Retired Sonos Staff

This is due to the fact that your location has to be set as appropriate for Alexa to function correctly. You can check your specified location by logging into your account at Sonos.com.

Try searching our articles for help with your question: https://www.sonos.com/en/support

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michael319Author

Avid Contributor I

Hi, michael319. Please clarify what you mean by location address. What we are referring to is your geographic location in your Amazon and Sonos accounts. Is this what you meant, too?I don't understand. In Alexa app all my Sonos have the same addreas. IDK how to check on the Sonos account. Why would this affect snhtjjnf?

There is no documentation published on what the specific tests or logic rules are in place for the Alexa/Sonos integration but some people have found that their home address in their Sonos profile has a bearing on whether the Sonos skill is displayed.

This is due to the fact that your location has to be set as appropriate for Alexa to function correctly. You can check your specified location by logging into your account at Sonos.com.

Okay i am going to make sure my geographical location is in both the alexa app and my sonos account and amazon.

What i am noticing though is that it only happens when the music is paused for a period of time. so silly.

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michael319Author

Avid Contributor I

one thing i notice in the alexa app in the setting the Sonos speakers are labeled as 2nd Sonos One, 3rd Sonos one, 4th Sonos one.

should they be renamed to match the name of living room, bedroom? or can i leave them. i'm not sure how to tell which is which..

edit they can't be renamed because i already have living room, bedroom and office under settings as well and those are for the lights.

UKMedia

one thing i notice in the alexa app in the setting the Sonos speakers are labeled as 2nd Sonos One, 3rd Sonos one, 4th Sonos one.

should they be renamed to match the name of living room, bedroom? or can i leave them. i'm not sure how to tell which is which..

edit they can't be renamed because i already have living room, bedroom and office under settings as well and those are for the lights.

This is showing correctly. There will be two entries for each Sonos One device - one for the Alexa component and one for the Sonos hardware.

Edit:

Can you just check in the Alexa App>Smart Home>Devices and confirm that no two devices have the same name? (I use the naming convention of Room Name + Device Type. e.g. Kitchen Sonos, Kitchen Echo Dot, etc)

Remember: Sometimes Red Wine helps :)

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