Sonos won't play music

Forum|Forum|8 years ago
October 2, 2018
1 reply
912 views

When I ask Alexa to play music from either prime music or pandora she says "Shuffling songs from" or "Getting your last Pandora Station" but then never plays any music. It was working fine before, but I've been experiencing this problem for the last couple of months.

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Best answer by Edward R

Hi, bbrinston. Be sure to check this thread that advises how to resolve Alexa issues. If that link doesn't work, not to worry, we can certainly get to the bottom of this for you. Following an occurrence of this issue, please submit a diagnostic and respond with the confirmation number. Many thanks.

Edward RAnswer

Retired Sonos Staff

Hi, bbrinston. Be sure to check this thread that advises how to resolve Alexa issues. If that link doesn't work, not to worry, we can certainly get to the bottom of this for you. Following an occurrence of this issue, please submit a diagnostic and respond with the confirmation number. Many thanks.

Try searching our articles for help with your question: https://www.sonos.com/en/support

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