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sames22
Contributor I
April 9, 2020
Answered

Sonos will not skip songs with alexa

  • April 9, 2020
  • 81 replies
  • 6597 views

Alexa says she cannot play the next song when asked to do so. This is a sonos problem because other alexa devices will skip when asked. Only sonos devices wont skip. Sonos and alexa seem to respond correctly to all.other requests, weather, timer, play music etc.

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      Best answer by sames22

      OKAY I THINK I GOT IT. RIGHT NOW THE SITUATION IS RESOLVED FOR ME.

      I deregistered my sonos devices with Amazon on BOTH the Alexa App AND in my Amazon prime account. Deregistering on the alexa app is not good enough, deregister with amazon on the web or through their app.

      I then uninstalled and reinstalled sonos app for good measure. In the sonos app i selected Amazon as a music service (my sonos is already alexa voice enabled/embedded) from there it asked me to reauthorize the amazon account for music. I had to link my devices to the amazon music account again individually.....so far so good. She is skipping aongs and acting normal...for now.

       

      Good luck everyone. 

      81 replies

      Show previous replies
      Pacificformula
      Lyricist I
      April 30, 2020

      if i ask to Alexa “start playlist XY” she plays only the first song and then stop. But I noticed that if I start the playlist manually on the sonos app then Alexa quietly changes the tracks. I have come to the conclusion that the problem is in the skill on alexa app.

      I’ve come to that same conclusion myself.  I disabled the Sonos skill and added it back (pain in the ash for me) and it worked for maybe a day or less. 

        dapage75
        Contributor I
        May 4, 2020

        I followed all of the detailed instructions and still Alexa cannot skip or pause and continue when initiated from Alexa. When playing music directly from SONOS the Alexa commands will work. It seems like a communication issue between Alexa and SONOS, an account linking problem or this is done intentionally to make user interface with the SONOS app

        Valakgram
        Lyricist I
        May 5, 2020

        *!!!Thanks Firewater,*** your process help me solve the issue with took me the whole day to figure out.

        “ step 1: in the Sonos amp remove amazon music.

        step 2: disable Sonos skill in the Alexa app and remove all sonos speakears froms your groups

        step 3: either using the amazon app or the webpage go to device and contents section and deregister each Sonos device found those three steps takes about 1 min.

        step 4: factory reset all devices all but one. (This will make added devices back quicker)

        step 5: in Sonos app go to settings>system>add device add all speakers. Then Factory reset the last speaker and add it back (for me this took about 4 mins for three devices)

        step 6: add amazon music back in Sonos app

        Step 7: add Sonos skill back in the Alexa app

        step 8: run discover if the Alexa app didn’t do it. You can do so by voice command or via Alexa app.

        You should be able to test the system now. This error is possibly an issues between Sonos systems and amazon servers. The factory reset forces a new connection between Sonos and amazon servers. I’m not sure if a software update can do it alone. This could be sonos’s fault but could also be Amazon’s fault. “

        :grinning:

        iHD
        Trending Lyricist I
        May 9, 2020

        No luck for me. I followed the steps above, reset all, deregister, add, and still cannot skip songs.

        Still the annoying "I can't skip to the next song"  

        Sonos, help me out here. 

        iHD
        Trending Lyricist I
        May 9, 2020

        Alexa says she cannot play the next song when asked to do so. This is a sonos problem because other alexa devices will skip when asked. Only sonos devices wont skip. Sonos and alexa seem to respond correctly to all.other requests, weather, timer, play music etc.

        Too bad i tried all the steps and still doesn’t work for me. 
        come on Sonos, my system is not legacy, i just bought them 6 months ago. 

        John B
        May 9, 2020

        Why mention legacy, which is completely irrelevant to this? It's a bug. It's being worked on.

        iHD
        Trending Lyricist I
        May 13, 2020

        Why mention legacy, which is completely irrelevant to this? It's a bug. It's being worked on.

        How do you know it is irrelevant? 

        shortfuz
        Lyricist I
        May 13, 2020

        I have a Beam and a One, using Pandora as my music source. I performed these steps. I still cannot skip songs (“I can’t skip to the next song”), or thumbs up songs ("You can only set thumbs up or down for a song playing on your custom stations").

         

        1: Removed Pandora from Sonos app.

        2: Disabled Sonos skill in the Alexa app and removed all Sonos speakers from groups.

        3: Deregistered each Sonos device from Amazon account.

        4: Factory reset all devices all but one.

        5: Re-added reset speakers. Then factory reset the last speaker and added it back.

        6: Added Pandora back in Sonos app

        7: Added Sonos skill back in the Alexa app

        8: Alexa discovered speakers, but does not work on them. They appear in the Alexa app With speaker icons in the “All devices” section. If I add them via the Sonos app as well then I get duplicates in the Alexa app, the original with speaker Icons and the duplicates with wifi symbols. The duplicates are named by the product name and the originals are named by the room name (Mark’s Sonos Beam vs Living Room)

         

        Did I perform any of these steps incorrectly?

        shortfuz
        Lyricist I
        May 13, 2020

        From another post they indicate that if you start music via the Sonos app vs via Alexa it will allow you to skip songs with Alexa. That worked for me, but the thumbs up/thumbs down feature does not work still.

        iHD
        Trending Lyricist I
        May 16, 2020

        I got it to work again. Here are the process.

        1. Contact Sonos and Submit a diagnostic.

        2. Remove Alexa voice service on Sonos app.

        3. Disable Sonos skill on Amazon Alexa app.

        4. Go to Amazon account, and remove Sonos from your list of devices.

        5. Sign out from your Amazon Alexa app.

        6. Sign out from your Amazon shopping app.

        7. Sign out from your Amazon on your default web browser.

        8. Go back to Sonos app, add Alexa voice service again. It will ask you to authorize by putting in your Amazon account id and password. You have to make sure your Sonos ask you to type in these info manually (thats the reason you have to sign out your Amazon accounts on your Alexa app, Amazon shopping app, and on your browser). 

        9. Try "shuffle songs" and "play next song" on Sonos and it should work. At lease it works for me.

        Notice the important step is step 1. I did all the steps 2 to 9 before and the issue was not resolved. I contacted Sonos and submit a system diagnosis. Then I did steps 2 to 9, and now it works. 

        Good luck guys & gals!

        After step 1. You can read all the steps i listed above in the below link

        https://support.sonos.com/s/article/3516?language=en_US

         

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