Sonos streams music from Echo Show instead of Sonos

Forum|Forum|1 year ago
December 24, 2024
12 replies
461 views

There seems to be a new problem that was recently introduced where music is streamed on an Amazon Echo Show instead of on Sonos speakers when Alexa is asked to play music.

Because of the ducking problem which lasted 12-15 seconds for all of my 10 Sonos devices, I was advised to create multiple Alexa groups and add specific echo devices to each group along with specific Sonos devices as speakers. This fixed the problem with the 12-15 second ducking occurring for all of my 10 Sonos devices and instead occurring for just the Sonos devices that are in the same group as Echo device that heard the command to play music.

Everything worked pretty well until a new problem started occurring in the past couple of weeks. Now, the music I ask Alexa to stream is played on one of my Echo Shows and not on my Sonos speakers. I have not changed a thing. For each Alexa group I have one or more echo devices and one or more Sonos speakers.

How do I get the correct behavior back?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Claud

Yes, there is an Everywhere group in the Sonos app. When I ask to play music Everywhere Alexa says “I didn’t find anything called Everywhere. To play where you want, use the device name of combine speakers for multi-room music in the Alexa app.”

I cannot combine speakers in Alexa because each of my 10 Sonos speakers are already in 1 of my 6 Alexa groups.

So I combined my 6 Alexa groups into a Alexa group of groups called “Main”. The Alexa app would not let me name the group of groups “Everywhere”. When I try to name it “Everywhere” the Alexa app says “That name can’t be used, please try something different.”.

I swear I tried creating a group of groups a month ago and was unsuccessful, something may have been fixed because today I could create the group of groups.

So after all of this, everything works the way it used to work a month ago. Ducking in only the group that heard the command works with the group of groups. So I still need the individual groups to prevent ducking everywhere and I need the group of groups to solve the Echo Show not honoring the group’s Preferred Speaker.

Sounds like a lot of work arounds to solve issues that should not exist!

I still believe there is a bug where an Echo Show overrides the Preferred Speaker setting for a group it is in. This used to work correctly a month ago where the Echo Show would honor the Preferred Speaker setting for the group it is in. I did some testing where I whispered to each of my Echo Dots that correctly honored the Preferred speaker setting for the group it is in. If the Echo Show in the same group heard the command, it did not honor the Preferred Speaker for the group.

In summary, the Echo Show no longer honors the Preferred Speaker for the group that it is in, so a work around is necessary. This seems like an Amazon Alexa issue and not a Sonos issue.

Show previous replies

MoPac

Headliner III

Check to see if there is a group in the Sonos app called Everywhere. If the Sonos skill is active in the Alexa app she should be able to play the Everywhere group.

C

ClaudAuthorAnswer