Sonos skill on Alexa app

Forum|Forum|9 years ago
October 7, 2017
3 replies
993 views

Hi whenI try to enable the Sonos skill I get a message saying "Oops there was a problem, please close the app and try again" which I have done numerous times. I have updated my Sonos players and I ave completed the Sonos account set up ok. Can anyone help me with the skill set up?
Thanks John

Sonos Skill for Alexa

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Keith N

Hi there, Johncockshott & G0nz0:

Thanks for posting. Here is a link to an article that walks through the process of setting up the skill along with getting Amazon Alexa working with Sonos. From what you are describing it doesn't seem to be a problem with your Sonos account as you can log into that no problem.

You can also give us a call to have someone walk through the process with you over the phone. We'd be happy to help.

G

G0nz0

Contributor III

same issue here.

Keith NAnswer

Sonos Staff

Hi there, Johncockshott & G0nz0:

Thanks for posting. Here is a link to an article that walks through the process of setting up the skill along with getting Amazon Alexa working with Sonos. From what you are describing it doesn't seem to be a problem with your Sonos account as you can log into that no problem.

You can also give us a call to have someone walk through the process with you over the phone. We'd be happy to help.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

T

TJ5150

Lyricist I

i spoke with support on this issue. I had to go to 'help', 'my Sonos account' (from the Sonos app) and log in. this connected my devices to my account (when i logged into my account on the web before, it said i had no devices). this step fixed the 'oops' error and allowed me to enable the alexa skill.

Sign up

Login to the community