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Contributor I
Dec 27, 2017 9:12 PM UTC
Question

Sonos Skill not found in Alexa app, Easter Canada

What is going on that Sonos connect is not possible with Alexa in Canada ? I’m reading posts that indicate only available in the USA and certain other regions.

What are my options to connect Alex and Sonos?
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11 replies

jgatie
Dec 27, 2017 9:16 PM UTC
It has been stated that Sonos is bringing the Sonos skill to Canada and other newly arrived Alexa locations in the near future. Until then, there is nothing to be done, unless you feel like getting around the geolocating issues and finding a 3rd party provider of the skill.
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Mark1971Author
Contributor I
Dec 28, 2017 3:12 PM UTC
Thanks for providing me with this update. I will monitor the Amozon skill for your App.
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Lyricist I
Dec 31, 2017 1:13 AM UTC
Hello,

I signed up to the community just so I could respond to this. Change your Sonos profile to USA and it will work (I changed my actual profile and also changed Country in the Sonos App) I just did this and it allowed me to add Alexa voice service. Even with my profile as USA it still knew I was in Guelph when I asked what the weather was outside.

Hope this helps

Bryan
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Mark1971Author
Contributor I
Dec 31, 2017 4:39 AM UTC
Hi Bryan, thank you for this information. I will try this tomorrow.
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Lyricist II
Jan 2, 2018 8:26 PM UTC
Mark1971, did you have any luck with this?

mackker - could you explain a bit further? Which Sonos profile did you change? What are you running the Sonos app on? Did you not have to somehow get the Alexa app to think you were in the US, too?
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Lyricist II
Jan 2, 2018 10:24 PM UTC
I just installed the Sonos skill and it works fine. I'm in Canada.
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Contributor I
Jan 3, 2018 11:06 PM UTC
Hello jscott. How are you able to circumvent the amazon.ca default in the Amazon Alexa IOS app? Sonos is still not showing even when I reconfigured the amazon app, and Sonos account to an alternative US address?
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Lyricist II
Jan 3, 2018 11:38 PM UTC
As fas as I know, I've done nothing with location in either Alexa or Sonos. I couldn't find the Sonos skill through the Alexa app on my iPhone, but I did find it through the Alexa app on my Amazon Fire 8. I then went through the setup process of adding the Sonos "device".
I have to wonder if it had to do with using the Alexa app on the Amazon Fire, which is far more robust than the iPhone app.
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Lyricist I
Jan 29, 2018 3:59 AM UTC
My Alexa connected with my sonos and I'm in canada. My brother, also in canada, couldn't find the sonos skill on his Alexa phone app. Only difference between us is I used android and he has an Apple. Does that make sense?
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Lyricist I
Feb 17, 2018 3:42 PM UTC
Hello,

I signed up to the community just so I could respond to this. Change your Sonos profile to USA and it will work (I changed my actual profile and also changed Country in the Sonos App) I just did this and it allowed me to add Alexa voice service. Even with my profile as USA it still knew I was in Guelph when I asked what the weather was outside.

Hope this helps

Bryan
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