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robfer
Contributor I
Oct 6, 2017 1:22 PM UTC
Answered

Sonos Shows as offline in Amazon Alexa App and wont play to Sonos Play 3

Hello,

Needing some help, My sonos play 3 is all connected upto Alexa and Sonos however, I cant control it via Alexa as it keeps saying my Sonos is Offline.

Sonos is working fine via the Sonos App and I cant figure out how to get it to show online and work via Alexa - Any ideas?
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    tmellisAnswer
    Lyricist III
    Oct 9, 2017 5:50 PM UTC
    This worked for me:
    1. Sign in to your Alexa account
    2. Display "Your Skills"
    3. Disable Sonos skill
    4. Enable Sonos skill; sign in to your account again
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    User736534
    Lyricist II
    Oct 28, 2017 8:37 PM UTC
    bear with it everyone, took me 3 days to sort and after a few reboots it works and works well
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    UKMedia
    UKMedia
    Oct 29, 2017 10:40 AM UTC
    I suggest you reset the Sonos 1.

    Disable the Sonos skill within the Alexa app;
    Forget all devices under Smart Home within the Alexa app;
    Select the Sonos 1 in the Sonos App and remove voice control;
    Reboot your Connect if you have one;
    Select Add player and link the Sonos 1 as normal;
    Discover all devices under Smart Home within the Alex App;
    Enable the Sonos skill within the Alexa App.

    That should resolve your issue.
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    Remember: Sometimes Red Wine helps :)
    BGK
    Lyricist I
    Dec 17, 2017 7:59 PM UTC
    Resolved by disabling and re-enabling the sonos integration through the alexa app... It "just worked" the 2nd time around.
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    UKMedia
    UKMedia
    Dec 18, 2017 9:09 AM UTC
    Also select Alexa App>Settings>Your Sonos One and you should have the option to toggle On-Line.
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    Remember: Sometimes Red Wine helps :)
    bweldy82
    Lyricist I
    Feb 13, 2018 2:37 PM UTC
    This worked for me:
    1. Sign in to your Alexa account
    2. Display "Your Skills"
    3. Disable Sonos skill
    4. Enable Sonos skill; sign in to your account again
    Translate
    RealMusic
    Trending Lyricist I
    Mar 24, 2018 2:51 PM UTC
    Just had the same issue. Disabled the Alexa Sonos skill. Signed out of Alexa app too. Signed back into the Alexa app, enabled Sonos skill, signed back into Sonos via the Skill, seems to work fine now. Let's see if this becomes a repetitive issue. :?
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