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SweetIrish
Contributor I
November 9, 2018

Sonos rooms disappeared from Sonos app, but still play through Alexa.

  • November 9, 2018
  • 9 replies
  • 1238 views
I have three Sonos rooms setup and a configuration with Alexa. For some reason 2 of the three rooms have disappeared from my Sonos App. I can stil play through Alexa, but only Alexa.
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    9 replies

    AjTrek1
    AjTrek1
    November 9, 2018
    Hi SweetIrish

    Unplug your Sonos. Delete the Sonos app and re-install it. Don't forget to re-initialize Alexa. Plug in your Sonos. Let us know the outcome.

    Cheers!
    Together Everyone Achieves More = T.E.A.M.
    SweetIrishAuthor
    Contributor I
    November 9, 2018
    you mean factory reset Alexa? i removed the app and resinstalled. It still only sees one of the three rooms previsouly setup.
    AjTrek1
    AjTrek1
    November 9, 2018
    No, no, no,..I meant to re-initialize Alexa in the Sonos app after you reinstalled it. Did you unplug your Sonos speakers as I suggested?
    Together Everyone Achieves More = T.E.A.M.
    SweetIrishAuthor
    Contributor I
    November 9, 2018
    that worked, albeit briefly. Two of the missing 3 rooms were discovered. After i restarted the 3rd, the other three rooms all dissapered and only that one is now seen.
    jgatie
    jgatie
    November 9, 2018
    You have some serious IP conflicts. Just rebooting Sonos is not going to cure. Reboot/power cycle your devices in the following order:

    Modem
    Router
    Switches or hubs
    Wired Sonos units
    Wireless Sonos units
    Computers/printers
    Wireless devices - phones/tablets etc.

    Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.
    AjTrek1
    AjTrek1
    November 9, 2018
    @SweetIrish

    As jgatie suggested...that was going to be my next proposal. I just wanted to try the simple stuff first.:8 Let us know the results.

    Cheers!
    Together Everyone Achieves More = T.E.A.M.
    SweetIrishAuthor
    Contributor I
    November 9, 2018
    well I just did get my Comcast hub replaced, so I suspect that was the cause. I will tackle this all in a bit. thanks for the guidance.
    jgatie
    jgatie
    November 9, 2018
    well I just did get my Comcast hub replaced, so I suspect that was the cause. I will tackle this all in a bit. thanks for the guidance.

    Yes, a router replacement or repair would be a cause. Old IP's issued by the old router are conflicting with the new IP's handed out by the new router.
    AjTrek1
    AjTrek1
    November 9, 2018
    well I just did get my Comcast hub replaced, so I suspect that was the cause. I will tackle this all in a bit. thanks for the guidance.

    That being the case you may find the video in the link helpful. https://support.sonos.com/s/article/1061?language=en_US

    Cheers!
    Together Everyone Achieves More = T.E.A.M.
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