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advityakhanna
Contributor I
Apr 27, 2022 8:45 AM UTC
Answered

Sonos Roam - Alexa Voice Assistant doesn't recognize smart devices

Sonos Roam - Alexa Voice Assistant doesn't recognize smart devices. I saw that the Alexa services were down until yesterday but the status shows that it is back up and it is still not working.

 

I am quite disappointed with the Sonos Roam; I was very excited to get my first Sonos product. However, the setup has been so tedious, so many issues with making the device just play some music from my phone. And, the secondary reason why I bought this product was because it would be Alexa-enabled, even that doesn’t work. 

 

Honestly, if it doesn’t work soon, I plan to return this product.

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Ken_Griffiths
Ken_GriffithsAnswer
Apr 27, 2022 9:26 AM UTC

Maybe try reconnecting the Sonos Skill in the Amazon Alexa App - the sharing agreement token has perhaps expired due to the recent outage.

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Ken_Griffiths
Ken_GriffithsAnswer
Apr 27, 2022 9:26 AM UTC

Maybe try reconnecting the Sonos Skill in the Amazon Alexa App - the sharing agreement token has perhaps expired due to the recent outage.

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