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redstone
Contributor I
Dec 23, 2017 5:36 PM UTC
Answered

Sonos Play ones not discoverable in Alexa App

New to Sonos. Gone through searches on this subject. Tried many. I own 2 play ones. Located in kitchen and family room. Sound and play great with sonos app. Can use voice command with Alexa to play in both rooms and can manually switch each on and off with Sonos app. Unfortunately the devices are not discoverable in Alexa so I can’t voice command room choices.
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UKMedia
UKMediaAnswer
Dec 23, 2017 6:25 PM UTC
Just to clarify; you have 2 Sonos Ones (With Alexa)? (Play:1's are the older kit without Alexa - confusing I know!)

A few things to check, please retest after each step:

1/ Have you Enabled the Sonos skill in the Alexa app, if not please do so? (If yes, please Disable then Re-enable)
2/ If you open the Alexa App>Settings are your Sonos One's shown as 'On-Line'? (If not select the Off Line device and the option to switch to 'On-Line' should be available.)
3/ If problem persists please follow the steps I've listed in the answer to this post: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Remember: Sometimes Red Wine helps :)
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5 replies

UKMedia
UKMediaAnswer
Dec 23, 2017 6:25 PM UTC
Just to clarify; you have 2 Sonos Ones (With Alexa)? (Play:1's are the older kit without Alexa - confusing I know!)

A few things to check, please retest after each step:

1/ Have you Enabled the Sonos skill in the Alexa app, if not please do so? (If yes, please Disable then Re-enable)
2/ If you open the Alexa App>Settings are your Sonos One's shown as 'On-Line'? (If not select the Off Line device and the option to switch to 'On-Line' should be available.)
3/ If problem persists please follow the steps I've listed in the answer to this post: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
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Remember: Sometimes Red Wine helps :)
redstoneAuthor
Contributor I
Dec 23, 2017 6:34 PM UTC
Yes sonos ones with Alexa and have enabled and disabled the Alexa app a few times. I open the Alexa App and the sonos ones don’t even show up. I’ll now go look at your thread. Thx
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redstoneAuthor
Contributor I
Dec 23, 2017 6:41 PM UTC
Just re-checked and speakers do show up in settings and both are online.
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redstoneAuthor
Contributor I
Dec 23, 2017 7:51 PM UTC
Well I went through the thread you posted and thanks to you it worked. Appreciate your advice and reply. Happy Holidays.
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UKMedia
UKMedia
Dec 23, 2017 8:35 PM UTC
Great news 🙂
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Remember: Sometimes Red Wine helps :)
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