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Contributor I
Dec 13, 2017 4:40 PM UTC
Question

Sonos Play:3, Alexa and Amazon Music Unlimited

Hi,

I've bought an echo dot to use with the Play:3 that's in my bedroom.

I've had the play 3 for a number of years and it happily plays anything I ask it to from my Amazon Music Unlimited account when using the phone app.

However if I try to use voice control via Alexa to play music, it will only play things that have been added to 'My Library', it won't search and play from the general streaming service. The streaming service is available on my Sonos system, as described above it works fine when I control from the phone app, but it won't let me via voice control.

If I ask Alexa to play a piece from that is only available from the Amazon Music Unlimited streaming service it will happily play it out over the dot's little speaker, if I then ask Alexa to 'Play this music in my bedroom' it will happily transfer the playing music to the Sonos Play:3 in my bedroom. Proving that it is actually possible for it to do it.

So my question is : Why can't I just ask Alexa to do this directly, why do I have to do it in a two step process ?

Hope someone can help,

Rachel
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13 replies

Lyricist II
Jan 26, 2018 1:38 AM UTC
I disabled - re-enabled and updated the sonos to the latest firmware. No change. It's not a terrible loss but it's curious why it won't reach out and grab that unlimited portfolio. I'd certainly be interested in a fix if anyone has the answer.
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UKMedia
Jan 26, 2018 8:48 AM UTC
I suggest you contact Sonos support.
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Remember: Sometimes Red Wine helps :)
Lyricist II
Feb 3, 2018 12:51 AM UTC
Sonos support confirms that this is a known issue w/ Sonos-Alexa integration. Hopefully an update will address this issue down the road.
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