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TD187
Contributor I
March 11, 2022
Answered

Sonos or alexa problem?

  • March 11, 2022
  • 1 reply
  • 115 views

Got a Sonos 1, Gen 2. If I ask Alexa to switch to a different radio channel for example BBC radio 6, the device will tell me 'playing BBC radio 6 via BBC Sounds' (also happens with any other station via Tune In, Global etc) but then continues playing what's currently on and not switching. Likewise if I request to play something on Spotify, the response is 'sorry, this device is offline' which it isn't. Quite perplexing. Anyone else experience this or got any fix ideas please? Thanks

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Best answer by Corry P

Hi @TD187

Welcome to the Sonos Community!

It sounds like you’ve probably got some network issues getting in the way. I recommend you unplug your Sonos devices from power, and turn off your router too. Once the router has been off for half of a minute, turn it back on and only turn the Sonos devices back on once your smartphone is connected to WiFi again.

If you have any WiFi extenders, these are unsupported and I recommend you turn them off and keep them off - at least for testing purposes.

I hope this helps.

1 reply

Corry P
Corry PAnswer
Sonos Staff
March 14, 2022

Hi @TD187

Welcome to the Sonos Community!

It sounds like you’ve probably got some network issues getting in the way. I recommend you unplug your Sonos devices from power, and turn off your router too. Once the router has been off for half of a minute, turn it back on and only turn the Sonos devices back on once your smartphone is connected to WiFi again.

If you have any WiFi extenders, these are unsupported and I recommend you turn them off and keep them off - at least for testing purposes.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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