Sonos one wont turn off

Forum|Forum|8 years ago
December 25, 2017
4 replies
3729 views

Hi everyone i can say stuff like alexa good morning and alexa play radio from tune in etc.. all works fine BUT now when something is playing if i say Alexa turn off it ignores command and continues to play.. it use to work i would say turn off and everything went quiet..Anybody know a fix or why this is happening

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Keith N

Sonos Staff

Zoinks, Scoobychief! Seems like you may want to go over this list of commands to have a better idea of what commands work best with Alexa. Thanks for posting! If you have any further questions, please feel free to reach back out. I am happy to help.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

R

robdawg

Lyricist I

I'm having the same issue. It worked fine before leaving for the holidays. Came back, updated Sonos, and now I can't get Alexa to turn off. Scoobychief, did you find a solution?

S

ScoobychiefAuthor

Contributor III

hi there it drove me mad for 24 hrs and coudnt find an answer anywhere only the plonker who posted the above as if i didnt know about the command . the next day i turned the mic on and off and after a while it started to work again.

UKMedia

hi there it drove me mad for 24 hrs and coudnt find an answer anywhere only the plonker who posted the above as if i didnt know about the command . the next day i turned the mic on and off and after a while it started to work again.

Calling Keith a 'Plonker' is harsh and will limit the support you get on the forum!. 'Alexa, Turn off' isn't a valid command!

Two scenario's:

1/ You used the correct command, (Alexa, Stop' or 'Alexa Stop Kitchen Sonos') in which case it would help to include the command you used so that we can help;
2/ You used the command that you stated in your post, in which case pointing you to the correct command list is appropriate.

Remember: Sometimes Red Wine helps :)

Sign up

Login to the community