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tchristianmiller
Contributor III
October 26, 2017
Answered

Sonos One won't play Amazon Music in more than one zone

  • October 26, 2017
  • 27 replies
  • 5276 views
I just got Sonos One and already had an account with Amazon Music Unlimited. Whenever I try to stream different songs to different rooms, Sonos One Alexa says it can only stream to one room. What gives?
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Best answer by Chris
As Jgatie mentioned. You can group and play the same thing in 2 rooms (or more) via Sonos app. Playing 2 different songs in 2 different rooms. I think amazon only allows one song playing at a time.

27 replies

jgatie
jgatie
October 26, 2017
Grouping is not currently supported via Alexa voice control. However, you can group via the Sonos app, then tell Alexa to play to any one of the grouped speakers and it will play to the entire group. You can also group after the fact.
Chris
ChrisAnswer
Lead Maestro
October 26, 2017
As Jgatie mentioned. You can group and play the same thing in 2 rooms (or more) via Sonos app. Playing 2 different songs in 2 different rooms. I think amazon only allows one song playing at a time.
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tchristianmillerAuthor
Contributor III
October 26, 2017
If Alexa is going to default to Amazon Music Unlimited, I sure hope Sonos is encouraging Amazon to change its TOS to allow different songs to stream in different rooms. It's one of the most important features of Sonos for me.
dave77
dave77
Headliner I
October 26, 2017
It's not an Amazon issue, I've just tried and you can play multiple streams via the Sonos app. Must be a bug in the Sonos skill.
baseggio
Avid Contributor III
November 24, 2017
I just ran into this too. I had started some holiday music in the living room using my Echo dot, then when I went upstairs to the master bedroom I couldn't listen to anything else from Amazon Music. The error indicated that Amazon music was already playing in another room. I'm gonna try starting both through the app to see if this is the intended behavior or a bug.
Clinical Precision
Prominent Collaborator I
November 24, 2017
I believe this is known behavior. There is another thread on Spotify where Ryan replied below. I assume Amazon Music works the same?

'Alexa can only have one active stream to Spotify going at a time, no matter which device or Sonos play it's playing on...... This is due to the standard account stream limits of Spotify. There's a special allowance for Sonos players where you can start multiple streams to Sonos players from Spotify using the Sonos app'

So multiple streams allowed via app, only one via voice. Makes it unusable for our household really with varying tastes and multiple speakers!
dave77
dave77
Headliner I
November 24, 2017
Glad i got rid of my One and bought a Play:1 today! Silly gimmicky voice control rubbish!
Clinical Precision
Prominent Collaborator I
November 24, 2017
Agreed! Despite been OK with it when I got in on release, having played with mine for a month now it's going back (already sent 2 back I bought as Xmas presents) Just got a Play1 and a dot for < £200 on Amazon - that sealed it for me!
UKMedia
UKMedia
November 24, 2017
Agreed! Despite been OK with it when I got in on release, having played with mine for a month now it's going back (already sent 2 back I bought as Xmas presents) Just got a Play1 and a dot for < £200 on Amazon - that sealed it for me!

Shame, I really like mine and haven't really had any problems so far...
Remember: Sometimes Red Wine helps :)
Clinical Precision
Prominent Collaborator I
November 24, 2017
It is a shame. I had high hopes. We really love our Play 1s and Play 5 and have even got used to the new app. But the frustrations with the One are too much at the moment. And maybe I expected too much but I thought voice integration for streaming music would work the same as the app. Whether its an Amazon issue or a Sonos issue I don't know but it just doesn't work effectively for a household listening to different things on multiple speakers. I expect things will improve over the next year so maybe I'll look Black Friday 2018 - they might even have discounted the One in the UK that year.....
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