Sonos One with My Music on Amazon

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The Sonos One works well with Amazon Prime music and I can ask Alexa to play Playlists on my bedroom Sonos; however it will not play any songs that I have uploaded to 'My Music' on Amazon.

The Sonos help says "Access the music that you own, directly from your Sonos system" however how can I do this via Alexa?

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Keith NAnswer

Sonos Staff

Thanks for the video, Wonderob. I partnered up with our senior technicians about this. We have noticed issues with certain file types that are uploaded to Amazon. The challenge with this is since Amazon is in the process of removing the service, it is unlikely that they will fix it.

Specifically, we see this with AAC files that are purchased from iTunes. What is the file extension of the tracks in your Amazon Music Library? Additionally, are you a premium subscriber for Amazon Music?

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Keith N

Sonos Staff

No problem at all! Happy to help. 😃

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