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winnieq
Contributor I
August 13, 2019
Question

Sonos One Voice Services Reading 'Error'

  • August 13, 2019
  • 4 replies
  • 688 views
Hi All,

I've recently had my Alexa working correctly for the past few weeks, however today when I tried using Alexa it says 'Sorry I'm having trouble understanding right now, please try again later'.

Did the usual forget devices, re-enable skills in Alexa which did not work. Then I checked the Sonos App and under Voice Services for my Sonos One it says 'Error' with an accompanying message underneath reading 'There was a problem retrieving Voice Services account information for this room. Please try again.'

Thought it was an internet connectivity issue, however my internet is fine and it's been about 12 hours and hasn't self resolved. Unsure how to solve this one - any thoughts?

Regards,
Winston
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4 replies

davosteel74
Lyricist I
August 13, 2019
Exactly same issue here ! Since a power cut yesterday - not sure if it’s coincidence.
Jeff S
Jeff S
Retired Sonos Staff
August 13, 2019
Hi there,

Please run through the suggestions on our troubleshooting page. If you're still having the issue after that, submit a diagnostic and reply here with the confirmation number. I'll take a look for you.
Help others find useful content by clicking the like button and selecting the best answer to your question.
JakeV
Lyricist II
August 16, 2019
I’ve had my Sonos One for 18months no issues but in the past week I’ve had the exact same issue.
Can’t fix it - effectively an expensive paperweight
Jeff S
Jeff S
Retired Sonos Staff
August 16, 2019
I’ve had my Sonos One for 18months no issues but in the past week I’ve had the exact same issue.
Can’t fix it - effectively an expensive paperweight

Hi there,

Are the speakers not working for playing music? Or is the issue just with the voice assistant? Also, which voice assistant are you using? If you're using Alexa, please run through the steps in this guide.

If you're still having issues, submit a diagnostic report and reply here with the confirmation number.
Help others find useful content by clicking the like button and selecting the best answer to your question.
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