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dannyfredwhite
Contributor I
October 24, 2017
Question

Sonos One troubles

  • October 24, 2017
  • 10 replies
  • 521 views
Very disappointed so far, will only play one song from an album with amazon music when you ask through Alexa, then other times there is no playback at all, even if it states it is playing
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10 replies

tedchampion
Lyricist I
October 24, 2017
I can play everything but it won’t stop when I ask it to. I have a Sonos One
jgatie
jgatie
October 24, 2017
Try these troubleshooting tips:

ttps://sonos.custhelp.com/app/answers/detail/a_id/4345

If these are not successful, submit a diagnostic and post the reference number here.
dannyfredwhiteAuthor
Contributor I
October 24, 2017
Diagnostic submitted reference number - 7996437
Ryan S
Ryan S
Retired Sonos Staff
October 24, 2017
Diagnostic submitted reference number - 7996437

Thanks. There isn't anything obvious standing out as wrong with the system that could cause this, so I'd encourage you to give us a call on our support line. A technician will dig in with you to see what's going on.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
haelio
Lyricist II
October 24, 2017
For me, Alexa was working fine for setting my Nest and turning lights on/off, but playing from Amazon Music by voice didn't work. I had dinner and then tried again (about an hour later) and it worked... Maybe there was some backend sync that needed to happen?

Now everything works, apart from setting timers and playing Ambient sounds (i.e. "Alexa, open thunderstorm sounds).
haelio
Lyricist II
October 24, 2017
Quick update from me. Setting timers now works, and once again without any intervention from me. Ambient sounds still don't work, maybe I'll try again later 😉
dannyfredwhiteAuthor
Contributor I
October 24, 2017
Just asked Alexa to play oasis - stop the clock, album, and it plays the first song and then stops ?????
Ryan S
Ryan S
Retired Sonos Staff
October 24, 2017
Just asked Alexa to play oasis - stop the clock, album, and it plays the first song and then stops ?????
Can you have Alexa discover devices again? And if that doesn't do the trick, disable the Alexa skill, then re-enable it.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
dannyfredwhiteAuthor
Contributor I
October 25, 2017
Just tried that and it works perfect now thank you ::D
andyangus34
Contributor I
November 7, 2017
Mines was doing exactly the same... it now refuses to even play one track! Ive been back and forth with customer services but no solution... have you sorted yours
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