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dannyfredwhite
Contributor I
Oct 24, 2017 4:08 PM UTC
Question

Sonos One troubles

Very disappointed so far, will only play one song from an album with amazon music when you ask through Alexa, then other times there is no playback at all, even if it states it is playing
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10 replies

tedchampion
Lyricist I
Oct 24, 2017 4:21 PM UTC
I can play everything but it won’t stop when I ask it to. I have a Sonos One
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jgatie
jgatie
Oct 24, 2017 4:37 PM UTC
Try these troubleshooting tips:

ttps://sonos.custhelp.com/app/answers/detail/a_id/4345

If these are not successful, submit a diagnostic and post the reference number here.
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dannyfredwhiteAuthor
Contributor I
Oct 24, 2017 4:45 PM UTC
Diagnostic submitted reference number - 7996437
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Ryan S
Ryan S
Retired Sonos Staff
Oct 24, 2017 6:00 PM UTC
Diagnostic submitted reference number - 7996437

Thanks. There isn't anything obvious standing out as wrong with the system that could cause this, so I'd encourage you to give us a call on our support line. A technician will dig in with you to see what's going on.
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haelio
Lyricist II
Oct 24, 2017 6:39 PM UTC
For me, Alexa was working fine for setting my Nest and turning lights on/off, but playing from Amazon Music by voice didn't work. I had dinner and then tried again (about an hour later) and it worked... Maybe there was some backend sync that needed to happen?

Now everything works, apart from setting timers and playing Ambient sounds (i.e. "Alexa, open thunderstorm sounds).
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haelio
Lyricist II
Oct 24, 2017 7:44 PM UTC
Quick update from me. Setting timers now works, and once again without any intervention from me. Ambient sounds still don't work, maybe I'll try again later 😉
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dannyfredwhiteAuthor
Contributor I
Oct 24, 2017 7:53 PM UTC
Just asked Alexa to play oasis - stop the clock, album, and it plays the first song and then stops ?????
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Ryan S
Ryan S
Retired Sonos Staff
Oct 24, 2017 9:05 PM UTC
Just asked Alexa to play oasis - stop the clock, album, and it plays the first song and then stops ?????
Can you have Alexa discover devices again? And if that doesn't do the trick, disable the Alexa skill, then re-enable it.
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Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
dannyfredwhiteAuthor
Contributor I
Oct 25, 2017 8:48 AM UTC
Just tried that and it works perfect now thank you ::D
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andyangus34
Contributor I
Nov 7, 2017 9:42 AM UTC
Mines was doing exactly the same... it now refuses to even play one track! Ive been back and forth with customer services but no solution... have you sorted yours
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