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Contributor I
December 21, 2017
Answered

Sonos One stopped executing Alexa commands

  • December 21, 2017
  • 4 replies
  • 2573 views
I’m relatively new to both Sonos and Alexa, being about 4 weeks in. I’ve run into my first challenge with my Sonos One units no longer executing Alexa commands. The microphones are on, the units recognize the wake word and appear to begin listening, but regardless of the command there’s no response for a while then a noise that I assume is the listening ending. When I check the Alexa app, nothing registered. My Dot and Echo are functioning just fine. It appears the Sonos isn’t hearing the commands, or they’re not being passed along to Alexa. I tried deregistering one pair (living room) and adding it back, but no luck. Is there a protocol for resolving this? Thanks
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    Best answer by UKMedia
    Hi

    Can you make sure that the small round white light is lit on the top of the Sonos One.? If not the Mic has been switched off accidentally, just touch the mic symbol to toggle back on.

    4 replies

    UKMedia
    December 22, 2017
    Hi

    Try Disabling the Sonos skill and then Enabling again in the Alexa App. Please retest and if the problem persists, then follow the actions I've listed within the answer to this post:

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
    Remember: Sometimes Red Wine helps :)
    Trending Lyricist I
    December 24, 2018
    Alexa is not responding on my Sonos One all of a sudden. I have disconnected, and restarted Sonos One. Dis/enabled the skill still not working

    Diagnostics number: 1647414451

    Please can you investigate?
    UKMedia
    UKMediaAnswer
    December 24, 2018
    Hi

    Can you make sure that the small round white light is lit on the top of the Sonos One.? If not the Mic has been switched off accidentally, just touch the mic symbol to toggle back on.
    Remember: Sometimes Red Wine helps :)
    Trending Lyricist I
    December 27, 2018
    That's it - panic over - thanks!