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JoelEnquist
Contributor I
December 30, 2017
Question

Sonos One stereo pair suddenly became extremely buggy

  • December 30, 2017
  • 14 replies
  • 612 views
Hi Sonos Community!

From being perfectly functioning, yesterday my One stereo pair just started becoming extremely buggy:
1. Alexa stopped working just stopped working completely responding "sorry something went wrong" to any command related to music services
2. I get the "1001" error code when trying to start a song manually in the app. Sometimes it works but can barely play a full song (just become silent after a while).

Commands like "Alexa, discover my devices" works perfectly.

Extremely frustrating as it is New Years eve tomorrow and we will have a bunch of friends coming over. Would appreciate any help here!
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14 replies

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orbitfox
Lyricist II
January 1, 2018
I've had three Sonos for about 3 years now. Always worked flawlessly, until recently. Since the latest updates, all three of my units have been doing exactly the same as the Op here. We too had a party last night and the Sonos was terrible. It kept stopping for no reason, skipping tracks mid point through a song. I've reported this on this forum but from what I've read there seems to be a lot of people with this issue.

Sorry I don't have any suggestions for a fix but just wanted to share your grief....
    Edward R
    Edward R
    Retired Sonos Staff
    January 31, 2018
    Hi, all. Apologies for the late contribution to this thread. Could those are you that are still having issues please submit a diagnostic and respond with the confirmation number? All of these symptoms sound like they could be down to poor network communication. If you post your reference numbers here, I am sure we can get to the bottom of these problems you are having. Many thanks.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    ross cowan
    Lyricist I
    January 31, 2018
    I got the Sonos One Pair this past saturday. They are buggy as well. I can get Pandora to play a song using Alexa, but it will only play one song instead of playing continuously. Very frustrating.
    UKMedia
    UKMedia
    January 31, 2018
    I got the Sonos One Pair this past saturday. They are buggy as well. I can get Pandora to play a song using Alexa, but it will only play one song instead of playing continuously. Very frustrating.

    You are describing a an issue involving three systems/organisations: Amazon, Sonos and Pandora - to describe this issue as a result of Sonos bugs is a bit harsh!!

    This is normally due to the Amazon Authorisation token getting confused. Can you please:

    1/ Log out of ALL aps on your device that are connected to any Amazon account;
    2/ Open the Alexa App>Skills>Your Skills>Sonos and then 'Disable;
    3/ Power down and then reboot all Sonos devices;
    4/ Open the Alexa App>Skills>Sonos and then select 'Enable'

    Please retest and let us know the result.
    Remember: Sometimes Red Wine helps :)
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