Skip to main content
dave77
dave77
Headliner I
October 23, 2017
Question

Sonos One problems

  • October 23, 2017
  • 60 replies
  • 9006 views
My Sonos One arrived this morning, I've unplugged my Echo and setup the One in it's place ready for use. I've upgraded to 8.1

Problems....

- You cannot change the wake word from Alexa.

- Music does not play. I say "Alexa, Play some UB40", Alexa confirms and says it is playing but no sound comes out.

- Other non Sonos skills don't work e.g. Hue. If I say "Alexa, turn on the Hall lights", Alexa says that the hall is not responding. This works fine from the Echo when plugged back in.

- The white light on the unit does not turn off when you disable it in the settings

- With the Echo plugged back in I say, "Play UB40 in the Kitchen" I either get "Shuffling songs by UB40 in the kitchen, something went wrong" or "Cannot find songs by 'UB40 in the kitchen' " :)

Anyone else have issues like this?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    60 replies

    Show previous replies
    jgatie
    jgatie
    October 23, 2017
    @JohnWD - MIne's bedside too. If you find a simple way of disabling the mic light (without disabling Alexa), please let me know.

    There is no way of disabling the microphone LED short of opening the case and desoldering the connection. Sonos has hardwired the LED to the microphone operation in order to ease the worries of those prone to believe the device will be used to invade one's privacy.
    dave77
    dave77Author
    Headliner I
    October 23, 2017
    Also in U.K. and normally use “Echo” wake word so annoying that I can’t change the One to do the same!


    It is annoying, I can't use Alexa as it's too similar to someone's name in the house.
      Ryan S
      Ryan S
      Retired Sonos Staff
      October 23, 2017
      @JohnWD - MIne's bedside too. If you find a simple way of disabling the mic light (without disabling Alexa), please let me know.

      There is no way of disabling the microphone LED short of opening the case and desoldering the connection. Sonos has hardwired the LED to the microphone operation in order to ease the worries of those prone to believe the device will be used to invade one's privacy.

      Confirming that this is correct. It's a security feature and there is no way to work around it, by design.

      For bedside use, if the light is bothering you, the only option is to cover it with something. Or, press the microphone symbol on the player to turn off the microphone and therefore the LED. Though, this will, of course, turn off voice on the unit temporarily.

      Also in U.K. and normally use “Echo” wake word so annoying that I can’t change the One to do the same!


      It is annoying, I can't use Alexa as it's too similar to someone's name in the house.

      Currently, the Sonos One will only respond to Alexa. We're constantly working on new things with the Sonos One, so if at some point in the future we get some extra wake words added, we'll make sure to let everyone know.

      As to the playback trouble dave77 is talking about, I'd suggest disabling the Alexa skill for Sonos, restart your Sonos devices, then re-enable it and see how it goes. If you keep having trouble, the team would love to work with you, so I'd advice that you give us a call on our support line.
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        pincinator
        Lyricist I
        October 23, 2017
        Currently, the Sonos One will only respond to Alexa. We're constantly working on new things with the Sonos One, so if at some point in the future we get some extra wake words added, we'll make sure to let everyone know.
        +1 for this, I received it today and using Alexa only is proving tricky.
          dave77
          dave77Author
          Headliner I
          October 23, 2017


          Currently, the Sonos One will only respond to Alexa. We're constantly working on new things with the Sonos One, so if at some point in the future we get some extra wake words added, we'll make sure to let everyone know.

          As to the playback trouble dave77 is talking about, I'd suggest disabling the Alexa skill for Sonos, restart your Sonos devices, then re-enable it and see how it goes. If you keep having trouble, the team would love to work with you, so I'd advice that you give us a call on our support line.

          Thanks, but if Alexa is the only wake word then it's no good for me
            JohnWD
            Contributor I
            October 23, 2017
            Since installing the One (UK) today my other vanilla Echo devices seem to be occasionally speaking with a US Alexa voice. This is in response to an erroneous perception of the wake word with a command request I haven’t been able to work out. The One and all other devices are set to U.K. English. Anyone else experienced this?
            Dingus
            Lyricist I
            October 23, 2017
            Same exact issue with asking Alexa to play music
            jonwilks
            Lyricist I
            October 23, 2017
            ME: "Alexa play Dave Matthews Band" >> Alexa:"Shuffling songs by Dave Matthews Band" >> Crickets "..."
              cosmicel
              Contributor I
              October 24, 2017
              Also disappointed that you can't use Echo as a wake word. This is what I'm use to and use for my dots in the other rooms so hopefully this changes soon.
                Shukuyen
                Lyricist I
                October 24, 2017
                Same here .. Starting some skills just results in silence. Spotify is not supported. This isn't how I imagined it 😕
                Show more replies
                Terms & ConditionsAccessibility statement