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dasym
Prominent Collaborator II
October 26, 2017
Question

Sonos One NOT supported on Amazon.co.uk

  • October 26, 2017
  • 11 replies
  • 820 views
The problems I've had include: difficulties with set up, long delays in responding to requests, it thinks it's in Seattle for weather and time, it's not sensitive enough to the wake word. Here's what Amazon UK say:

"I understand from query that the Alexa on the Sonos One is not working as expected.

"After checking your account I could see that the product you are referring to is not displaying in your amazon.co.uk account.

"When I researched further I found the device to be registered on amazon.com. That is the reason when you've try playing on Sonos One, you are facing a long delay.

"As the device was recently launched in Amazon.co.uk, the device skills and features are still under development as per our customers requirement and has not yet been added as a supported device in UK. That is the reason the device is showing on Amazon.com and when you give it any command it is unable to accept it or understand as it would be researching on Amazon.com."

Any comments from Sonos on why this wasn't made clear at the start and when it'll be sorted out?
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      dasymAuthor
      Prominent Collaborator II
      October 26, 2017
      I have no real idea how to describe my problem other than to say Alexa won't play any music through Sonos One.

      Does Amazon Music (web interface, PC app or phone/tablet app) recognise that I've uploaded several thousand tracks? Yes it does, subject to some errors. For example, Amazon imposes its own metadata on many tracks; the phone app doesn't have the same list as the PC app (it is many, many tracks short) etc.

      Does Alexa know about Sonos? Yes, it does. I can see the Sonos devices in Alexa. And I've added the Sonos skill to Alexa several times on multiple different phones, tablets and PCs.

      Does Sonos know about Amazon Music? Yes, it does. Or rather it says it does. It sees it as a music service and it knows that it is to be the default music service.

      Does Alexa know about Amazon Music? Ah, here's a possible break. Amazon's "Alexa" doesn't seem to have any knowledge of what I've loaded in to Amazon's "Amazon Music". When I instruct Alexa/Sonos to play a track, it invariably responds with something like, "I'm sorry Dave, I'm afraid I can't do that." Or, more accurately "I can't find that song in your library. Would you like to hear a sample of "[song title]" from Amazon Music?"

      If this problem lies with Amazon not recognising Amazon that's a crazy situation. But right now I don't know whether there's some other configuration or set-up I haven't completed in any of the apps.

      Voice control, it'll never catch on. Just like I said about touch screens all these years ago. And look where that got me.
      I've had a similar problem with Alexa before Sonos not playing music I'd uploaded. Have you tried adding "from my music library" to the end of your voice command?
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