Sonos One Not Responding to Alexa Commands

Forum|Forum|8 years ago
October 30, 2017
12 replies
5523 views

Just setup the Sonos One. All steps were followed and setup went smoothly, However it is not responding to any commands. It does acknowledge the command where I ask to play music, but doesn't complete the action.

Diag-8022698

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P

Percepto

Lyricist I

Exactly the same issue here.
It is so frustrating, I've already spent over 2 hours trying to get it to work.
I can play my music using Plex through the Sonos app, then Alexa will play next track etc, but, although she says "playing music from ?" Nothing happens.

UKMedia

Please try the steps I've listed within the Answer to this post and let us know how you get on:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16210022

Remember: Sometimes Red Wine helps :)

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