Sonos One not playing music to voice requests but other commands all work. Music OK via app

Ive got One, Beam and Arc. The One doesnt respond for up to a minute when I ask it to play something. (it says “playing Queen on Apple Music” …. then nothing).  If I pair it with the Beam or the Arc it works perfectly and plays at once.  If I play via the app to the One it works fine.   I have moved to another network (different house ) and its the same.  I have rebootedand updated firmware.  Same.