Sonos One Not playing after Alexa Commands

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Hi - My Sonos One responds to Alexa for usual commands (lists, weather etc), but will not play music.

If I say Alexa Play some music, it selects a playlist from Amazon Music but nothing plays.

The voice service is linked, skill enabled in Alexa. (Actually my default service is spotify in Alexa)

What am I doing wrong?

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Corry PAnswer

Sonos Staff

Hi @asreds

Thanks for your post!

I suspect you are doing nothing wrong - there have been a few similar reports over the weekend.

Please try disabling and re-enabling the Sonos skill in the Alexa app: Alexa app » More » Skills & Games » Your Skills » Sonos » Disable Skill then Enable to Use.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry PAnswer

Sonos Staff

Hi @asreds

Thanks for your post!

I suspect you are doing nothing wrong - there have been a few similar reports over the weekend.

Please try disabling and re-enabling the Sonos skill in the Alexa app: Alexa app » More » Skills & Games » Your Skills » Sonos » Disable Skill then Enable to Use.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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asredsAuthor

Contributor II

This worked thanks

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