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simonfenn1981
Contributor I
October 24, 2017
Answered

Sonos one - Music voice command not playing music.

  • October 24, 2017
  • 10 replies
  • 10969 views
Hi, I just installed my Sonos one last night. Got all the skills, apps setup. Go to ask Alexa to play a song from Amazon Music, she replies saying 'playing (artist name) from Amazon Music' then nothing happens. Anyone else having these problems or know a solution?

Thanks!
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    Best answer by simonfenn1981
    Solution! Disable the Sonos skill in the Alexa app, then enable again. Then say: ‘Alexa, discover devices’. This should rediscover your phone then should work. Try playing a song/radio.

    10 replies

    Wearethepalmers
    Lyricist I
    October 24, 2017
    Having the same problem. So frustrated. Someone help!!
      zerreissen
      Lyricist III
      October 24, 2017
      Yep, same here. Works sometimes, doesn’t work other times.
      simonfenn1981AuthorAnswer
      Contributor I
      October 24, 2017
      Solution! Disable the Sonos skill in the Alexa app, then enable again. Then say: ‘Alexa, discover devices’. This should rediscover your phone then should work. Try playing a song/radio.
        zerreissen
        Lyricist III
        October 24, 2017
        Awesome, that worked, thanks!
          Neil Cooper
          Contributor I
          October 24, 2017
          This fixed the problem for me a few weeks ago, but since the latest update, this doesn't work, seems to work in my bedroom but not in the kitchen....
          billz1
          Contributor I
          November 27, 2017
          Hi, I just installed my Sonos one last night. Got all the skills, apps setup. Go to ask Alexa to play a song from Amazon Music, she replies saying 'playing (artist name) from Amazon Music' then nothing happens. Anyone else having these problems or know a solution?

          Thanks!
          billz1
          Contributor I
          November 27, 2017
          simonfenn1981's answer worked for me. Thank you
            Pens and ink
            Lyricist I
            July 2, 2018
            Solution! Disable the Sonos skill in the Alexa app, then enable again. Then say: ‘Alexa, discover devices’. This should rediscover your phone then should work. Try playing a song/radio.
            Pens and ink
            Lyricist I
            July 2, 2018
            You’re brilliant! After hours on the phone to John Lewis and Sonos ( he hung up on me, as I couldn’t understand what he was saying and so was slow) - your answer solved it! I was prepared to go on another 44 mile round trip to get a replacement.
              Galaxatron 9
              Lyricist I
              July 17, 2018
              Solution! Disable the Sonos skill in the Alexa app, then enable again. Then say: ‘Alexa, discover devices’. This should rediscover your phone then should work. Try playing a song/radio. this worked! You made me happy!
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