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simonfenn1981
Contributor I
Oct 24, 2017 7:43 AM UTC
Answered

Sonos one - Music voice command not playing music.

Hi, I just installed my Sonos one last night. Got all the skills, apps setup. Go to ask Alexa to play a song from Amazon Music, she replies saying 'playing (artist name) from Amazon Music' then nothing happens. Anyone else having these problems or know a solution?

Thanks!
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    simonfenn1981Answer
    Contributor I
    Oct 24, 2017 6:41 PM UTC
    Solution! Disable the Sonos skill in the Alexa app, then enable again. Then say: ‘Alexa, discover devices’. This should rediscover your phone then should work. Try playing a song/radio.
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    10 replies

    Wearethepalmers
    Lyricist I
    Oct 24, 2017 12:15 PM UTC
    Having the same problem. So frustrated. Someone help!!
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      zerreissen
      Lyricist III
      Oct 24, 2017 5:41 PM UTC
      Yep, same here. Works sometimes, doesn’t work other times.
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      simonfenn1981AuthorAnswer
      Contributor I
      Oct 24, 2017 6:41 PM UTC
      Solution! Disable the Sonos skill in the Alexa app, then enable again. Then say: ‘Alexa, discover devices’. This should rediscover your phone then should work. Try playing a song/radio.
      Translate
        zerreissen
        Lyricist III
        Oct 24, 2017 7:18 PM UTC
        Awesome, that worked, thanks!
        Translate
          Neil Cooper
          Contributor I
          Oct 24, 2017 8:09 PM UTC
          This fixed the problem for me a few weeks ago, but since the latest update, this doesn't work, seems to work in my bedroom but not in the kitchen....
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          billz1
          Contributor I
          Nov 27, 2017 12:15 AM UTC
          Hi, I just installed my Sonos one last night. Got all the skills, apps setup. Go to ask Alexa to play a song from Amazon Music, she replies saying 'playing (artist name) from Amazon Music' then nothing happens. Anyone else having these problems or know a solution?

          Thanks!
          Translate
          billz1
          Contributor I
          Nov 27, 2017 12:16 AM UTC
          simonfenn1981's answer worked for me. Thank you
          Translate
            Pens and ink
            Lyricist I
            Jul 2, 2018 6:32 PM UTC
            Solution! Disable the Sonos skill in the Alexa app, then enable again. Then say: ‘Alexa, discover devices’. This should rediscover your phone then should work. Try playing a song/radio.
            Translate
            Pens and ink
            Lyricist I
            Jul 2, 2018 6:34 PM UTC
            You’re brilliant! After hours on the phone to John Lewis and Sonos ( he hung up on me, as I couldn’t understand what he was saying and so was slow) - your answer solved it! I was prepared to go on another 44 mile round trip to get a replacement.
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              Galaxatron 9
              Lyricist I
              Jul 17, 2018 8:47 PM UTC
              Solution! Disable the Sonos skill in the Alexa app, then enable again. Then say: ‘Alexa, discover devices’. This should rediscover your phone then should work. Try playing a song/radio. this worked! You made me happy!
              Translate
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