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richmoldovan
Contributor I
Nov 17, 2017 3:18 AM UTC
Question

sonos one just installed on my PC, plays music fine, why wont alexa respond?

sonos one just installed on my PC, plays music fine, why wont alexa respond?
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    John B
    Nov 17, 2017 4:23 PM UTC
    and for anyone who is following along... phone support has now confirmed: in order to ENABLE the voice control on the SONOS ONE... you MUST have a mobile device. voice control CANNOT be enabled from a PC. those are the words from phone senior tech support. would have saved me HOURS if the link above that mr jgatie had posted and that I was using from minute one had stated that VERY CLEARLY... instead the instructions simply state to proceed using ALEXA APP. and everyone tells you "OH SURE.. ALEXA APP RUNS ON PC...NO PROBLEM" - WRONG!!!!As far as I can see, nobody suggested that you can use an Alexa app on a PC to enable a skill. The link supplied by @jgatie showed that you can enable the Sonos skill USING a PC by logging into your Amazon account.
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      melvimbe
      melvimbe
      Nov 17, 2017 5:27 PM UTC
      @richmoldovan, you are right. Jgatie should have stopped wasting his free time trying to help after it was clear that you were completely unappreciative.
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      Danny
      jgatie
      jgatie
      Nov 17, 2017 6:14 PM UTC
      @richmoldovan, you are right. Jgatie should have stopped wasting his free time trying to help after it was clear that you were completely unappreciative.

      I thought I had. 😉
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      richmoldovanAuthor
      Contributor I
      Nov 18, 2017 10:30 PM UTC
      and for anyone who is following along... phone support has now confirmed: in order to ENABLE the voice control on the SONOS ONE... you MUST have a mobile device. voice control CANNOT be enabled from a PC. those are the words from phone senior tech support. would have saved me HOURS if the link above that mr jgatie had posted and that I was using from minute one had stated that VERY CLEARLY... instead the instructions simply state to proceed using ALEXA APP. and everyone tells you "OH SURE.. ALEXA APP RUNS ON PC...NO PROBLEM" - WRONG!!!!As far as I can see, nobody suggested that you can use an Alexa app on a PC to enable a skill. The link supplied by @jgatie showed that you can enable the Sonos skill USING a PC by logging into your Amazon account.

      look at my first comment john b... I stated that I am working from a PC
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      John B
      Nov 18, 2017 11:10 PM UTC
      and for anyone who is following along... phone support has now confirmed: in order to ENABLE the voice control on the SONOS ONE... you MUST have a mobile device. voice control CANNOT be enabled from a PC. those are the words from phone senior tech support. would have saved me HOURS if the link above that mr jgatie had posted and that I was using from minute one had stated that VERY CLEARLY... instead the instructions simply state to proceed using ALEXA APP. and everyone tells you "OH SURE.. ALEXA APP RUNS ON PC...NO PROBLEM" - WRONG!!!!As far as I can see, nobody suggested that you can use an Alexa app on a PC to enable a skill. The link supplied by @jgatie showed that you can enable the Sonos skill USING a PC by logging into your Amazon account.

      look at my first comment john b... I stated that I am working from a PC      My point was that you misinterpreted what was said. Which you have just done again
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