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Lambo88
Contributor I
November 23, 2017
Question

Sonos One issues when using Alexa to play music

  • November 23, 2017
  • 17 replies
  • 2387 views
I have the Sonos One and when I ask Alexa to play music (plays from my Amazon Music account), I've experienced a number of different issues. Not sure if they are related to the same problem. I have no issues getting the Alexa response that it's playing my music on "kitchen" (where Sonos is located), but one of these problems will show up:
1) All I get is a little static and then nothing, no music at all, seems like it tried to start, but something happened, or
2) It starts playing just fine, but then stops after one song, or
3) It starts playing just fine, but transition to next song is odd, like it cuts off the song right before it ends and starts the next one immediately, and may stop after two or three songs,
4) It starts playing just fine, transitions are good, but stops after a few songs are played (playlist has 100+ songs)

After it stops, if I go into the Alexa app, it still shows that the music is playing until I click icon and then it shows the music is stopped. If I goto the Alexa app playlist and hit play, nothing happens, I need to tell Sonos to play again for it to start back up.

I don't seem to have this problem playing from the Sonos app, just when I use Alexa. I also don't have this problem playing music with any of my Echos (have the original and a couple of Dots), only with the Sonos One. I've found directions to disable Alexa skill and deregister device, and then add back, but it's no help. Any suggestions?
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17 replies

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UKMedia
UKMedia
November 30, 2017
So to confirm: it works via an Echo but not via your Sonos One?

You could try the actions I've listed in the Answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Remember: Sometimes Red Wine helps :)
wlerik
wlerik
Lyricist III
November 30, 2017
WM equals 1
UKMedia
UKMedia
November 30, 2017
WM equals 1

Okay, this means that you are using Wi-Fi.

Are you able to connect any of your players via a wired Ethernet connection and then under settings>advanced>wireless setup remove your Wi-Fi credentials. This will then force your player to connect via SonosNet which may provide a better signal.
Remember: Sometimes Red Wine helps :)
wlerik
wlerik
Lyricist III
November 30, 2017
[quote=UKMedia]So to confirm: it works via an Echo but not via your Sonos One?]

All of my Sonos speakers are a few years old. I don’t have a new Sonos One that has voice recognition. For years, I have never had any problem with Pandora or Amazon Music playing on Sonos. It’s only if I initiate these streaming services via Eco Dot (on Sonos) that only one song will play. If I initiate these services to play on the Eco Dot speakers, there is no cut off after one song.
UKMedia
UKMedia
November 30, 2017
[quote=wlerik]So to confirm: it works via an Echo but not via your Sonos One?]

All of my Sonos speakers are a few years old. I don’t have a new Sonos One that has voice recognition. For years, I have never had any problem with Pandora or Amazon Music playing on Sonos. It’s only if I initiate these streaming services via Eco Dot (on Sonos) that only one song will play. If I initiate these services to play on the Eco Dot speakers, there is no cut off after one song.

Sorry my mistake. 🙂 In that case please try the relevant actions in the answer in this post, ignoring anything referring to Sonos One.

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Remember: Sometimes Red Wine helps :)
wlerik
wlerik
Lyricist III
November 30, 2017
WM equals 1

Okay, this means that you are using Wi-Fi.

Are you able to connect any of your players via a wired Ethernet connection and then under settings>advanced>wireless setup remove your Wi-Fi credentials. This will then force your player to connect via SonosNet which may provide a better signal.

Probably not, none of my Sonos speakers are in the same room as my router.
wlerik
wlerik
Lyricist III
November 30, 2017
Just realized that my problem has nothing to do with Sonos. It is my Eco Dot. I am new to that decive. I only recently bought it to control my Sonos. But even when I am using it without Sonos, it has the same problem of stopping after only one Song of a Pandora Station or an Amazon Music station. It works fine with Tune In stations.
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