Sonos One is showing as offline on Alexa app

Forum|Forum|8 years ago
January 2, 2018
3 replies
5755 views

My Sonos one is working with Alexa, but won't link to Spotify and is showing as offline on the Alexa app even though it is is online. E.g. I can add to the shopping list but via Sonos/Alexa but it doesn't show on the app. More importantly, I can't play from premium Spotify account from Sonos.

Sonos One

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UKMedia

Can open the Alexa App>Settings>{Your Amazon Alexa Enabled Play:1} and the option to turn 'On-line' should be available.

Remember: Sometimes Red Wine helps :)

A

Amy T

Lyricist I

I spent most of Christmas pulling my hair out with the same issue. I tried EVERYTHING, googled everything going and spoke to several people without any joy. PC World said it sounded like a software issue with the alexa app, they said it sounded like an issue with the Sonos, etc, etc. Eventually, I found someone online who had had a similar problem. It was down to my country being incorrect on my Amazon app. I have never had issues with amazon before, but as soon as I went back in and changed to England, United Kingdon, everything clicked and linked. SO pleased with it now...just such a shame that I wasted many hours (that I didn't have) trying to rectify the issue over Christmas.
Really hope this works for you.
Happy New Year 🙂

NellieIrrelevant

Lyricist III

I'm having the exact same problem. I know you wrote this two months ago but you're the first poster I've found who seems to know the problem exists never mind has managed to fix it. Can I just check, in what Amazon app did you make the change? The Alexa app, the shopping app, your account details? Where exactly did you make the change? I am asking because this morning I discovered some of my address details were years out of date, and some were missing altogether. I fixed the entries I could find but it hasn't fixed the problem!

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